Rodrigo Sequeda

Customer Service Manager with several years of experience in customer service, tech support, data entry, back-office, B2B client onboarding, managing multicultural teams for first-class BPO companies. In charge of corporate client’s experience, personnel management, KPI analysis and reporting, staff development, and process standardization in a fast-paced, high-energy environment.

Successfully onboarded and implemented new customer service campaigns working as the bridge between new clients and the company’s internal teams. Stabilized and managed a Customer Service operation of more than 80 team members achieving a 10/10 NPS score for the highest client satisfaction.