Rodrigo
Gonzalez
Contact info
Celphone: -
Email:-Linked In: www.linkedin.com/in/rodrcastro
Academic qualification
Professional Experiences
Bachelor’s Degree in Advertising
Universidade Federal Fluminense (Final average: 8,4)
Doist (Remote)
Support Specialist (Bilingual Portuguese/English) (November/2016 August/2017)
Who am I?
Curious by nature and advertiser by choice. I chose to
work with advertising because I love helping people. I’ve
been working for two years with customer support always
trying to solve problems and improve the user experience
with new ideas.
Besides that I like creating plans and strategies that
generate amazing results with new ideas and innovation.
I’m a technology enthusiast and I believe that we can
change the world using tech.
If you would like to learn more about me I would love to sit
and talk sometime.
PS: I love coffee :)
Skills
Bussiness Inteligence
Copywriting
Guia Bolso (São Paulo - Brasil)
Customer Happiness Analyst (January/2016 – November/2016)
- Customer service with easy, friendly and efficient communication using tools
like Zendesk and Helpshift
- Brainstorms for new features, ideas and texts inside the app
- Text creation for e-mail marketing and push notifications
- Leadership in meetings and touchpoints with various teams
- Leadership in decision-making processes, sugesting modifications in the app
that improved the customer experience
- Social media content planning and management along with insights analytics
and customer service
Learn more about Guia Bolso: www.guiabolso.com.br
Desce Pro Play (March/2015 – April/2016)
Community Manager
Strategic Planning
Customer Service
Digital
Communication
- Customer service for Todoist and Twist in various channels using tools like
Zendesk and Buffer Reply
- Customer service in multiple languages and to users around the world
- Elaboration of text for Todoist’s help center as well as structuring and creation of
Twist’s help center
- Monitoring bugs and feature requests made by the users
- Creation, translation and review of blog posts for Todoist’s blog
- Organizational skills and responsibility working in a remote environment
Learn more about Doist: www.doist.com
- Social media planning and management of content (Twitter, Youtube and
Facebook)
- Marketing planning and insights analytics for social media
- Spontaneous interactions on all platforms
Learn more about Desce Pro Play: www.youtube.com/desceproplay22
www.twitter.com/desceproplay22
www.facebook.com/desceproplay22
Academic projects
Projects and collaborations
Marinha do Brasil (September/2012 - March/2013)
- Social media management for Operação Verão
2012/2013
- Strategic marketing planning in social media
(Facebook and Twitter) for Operação Verão
- Social media content planning and creation
(Facebook and Twitter)
- Insights analytics for social media
Podcast Tecnicalidade (August/2016 - today)
Host - Podcast about tech news
Learn more about Tecnicalidade:
http://tecnicalidade.b9.com.br
Vitamina UFF (April/2012 – December/2015)
- Event organization in 2012, 2013 and 2014
- Content creating and management on Facebook,
Twitter, Instagram and coordinator for Pinterest and
Youtube (2013)
- Digital creation (2014 and 2015)
Awards
INTERCOM - National 2013 EXPOCOM
Category: Integrated communication project
Part of the crew for Operação Verão of Marinha do
Brasil
Hobbies and interests
Travel
Technology
Pop
Culture
Movies
Podcast Radioatividade (May/2015 - today)
Co-host
Learn more about Radioatividade:
http://radioatividade.org
Blog Todoist Brasil
Post “Usando Todoist com outras ferramentas”:
http://goo.gl/iJ6ctR
Venice Media (October/2012 – January/2013)
Game review for “Conteúdo Nerd” website
Black Ops II Review: http://bit.ly/1FpQCrI
Assassin's Creed III Review: http://bit.ly/1M503kW
Languages
English
Spanish
Operating Systems
Windows
macOS
Android
iOS
Softwares
Microsoft Office
Adobe Photoshop
Sony Vegas
Adobe Premiere
Music
Basic
Intermediary
Advanced
Fluent/Expert
