Rodrigo Do Val Durce

Motivated IT professional with proven experience in:

• Helpdesk (Tier 1 & Tier 2) – troubleshooting, remote support, and hardware maintenance.

• Real Time Analysis – SQL queries for status checks, data extraction, and permission management.

• IT Support – system and server maintenance, LAN/WLAN configuration, and backup procedures.

Key strengths include:

• Creating KPI reports and building Power BI dashboards to support data-driven decisions.

• Managing user access, resolving incidents efficiently, and ensuring system reliability.

• Skilled with remote desktop tools, network troubleshooting, and technical support for end users.

Currently seeking new opportunities to:

• Expand knowledge

• Gain hands-on experience

• Contribute to innovative IT environments

• Continue professional growth