Motivated IT professional with proven experience in:
• Helpdesk (Tier 1 & Tier 2) – troubleshooting, remote support, and hardware maintenance.
• Real Time Analysis – SQL queries for status checks, data extraction, and permission management.
• IT Support – system and server maintenance, LAN/WLAN configuration, and backup procedures.
Key strengths include:
• Creating KPI reports and building Power BI dashboards to support data-driven decisions.
• Managing user access, resolving incidents efficiently, and ensuring system reliability.
• Skilled with remote desktop tools, network troubleshooting, and technical support for end users.
Currently seeking new opportunities to:
• Expand knowledge
• Gain hands-on experience
• Contribute to innovative IT environments
• Continue professional growth