- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 37 years old
- Location:
- Toledo, Parana, Brazil
- Experience:
- 8 years
RODRIGO YASUHARU ASAI
Technical Support Engineer
http://rodrigoasai.work |-
Contact
Address
Rua Santos Dumont 1559, AP 4
Professional Summary
Toledo – Parana/Brazil
Experienced Customer support and technical support.
-
Phone
Excellent reputation for resolving problems and improving
Skills
customer satisfaction. 8 Years of experience troubleshooting and
proving customer support.
Language proficiency: Portuguese, English and Spanish.
- Network Engineering
- DevOps
- Technical issues analysis
Work History
- WordPress knowledge
2018-12 -
Technical Support Engineer
- CSS3 experience
Current
Plesk.com, Remotely
- PHP experience
- HTML experience
High-level support to clients all over the world (chat, phone,
- Command Line, Bash and Linux
email) to install and setup Plesk, in both Windows and Linux,
- DNS knowledge
running on Amazon Web Services, Microsoft Azure, Google
- Customer Complaint Resolution
Cloud, Alibaba Cloud, etc.
- Customer support via Zendesk platform.
- Troubleshooting Technical Issues
- Technical Writing
- Actively contributing to the Knowledge Base, maintaining it up
- Technical Support
to date, following the best KCS practices and developing articles.
- Troubleshooting and Diagnostics
- Troubleshooting complex issues on customer servers, finding the
root cause using all available tools such as log files and
knowledge base.
Languages
Extensive knowledge and experience with:
▪ Operation Systems (RHEL/CentOS; Debian/Ubuntu; Windows
- English
Server-);
- Spanish
▪ Containers (Docker, Virtuozzo);
- Brazilian Portuguese
▪ Web Servers (Apache, Nginx, IIS);
▪ Databases (MySQL, MSSQL and SQL-Lite);
▪ DNS, FTP, SSL, Mail service;
▪ Backup Manager (Acronis, Google Drive, Amazon S3, Acronis
and FTP);
▪ GIT, Node.js, Ruby;
▪ Confluence, Jira, Slack
-
Advanced Hosting Support L2
Godaddy.com, Bogota Colombia, Bogota
- Trilingual Technical Support.
- Remote Access (SSH) Linux Kernel Commands
- Troubleshooting issues related to web servers under
cPanel/WHM and Plesk
- Technical floor support and leader
- Handling customer tickets via IRIS
- Web hosting, Mail services, FTP, DNS, SQL database, SSH, Basic
firewall configuration, and setup of hosting applications and
websites.
- CMS WordPress, Joomla, and Drupal.
2016-03 -
Customer Support Professional
2017-01
Sitel/ComCast.com, Bogota - Colombia, Bogota
- Bilingual Technical Support (Spanish and English via Phone)
- Billing/Sales Support.
- Technical support for VoiP/Internet/TV
2011-01 -
Customer Technical Support
2013-03
The amigos, Nagoya - Japan, Aichi-ken
- Customer support for issues related to the E-commerce system.
- Maintenance of the products.
- Database maintenance of the products catalog.
- Support via E-mail and Phone
Education
High School Diploma
Institución Victor Dos Santos Cunha Dates - Sao Paulo
McGraw-Hill Education
English pruriency Certification
