Rodrigo Arenas

Rodrigo Arenas I. 2385 Romero St., Apartment 512, Santiago Centro, Chile + -- RECENT EXPERIENCE SKILLS SCD, S ​ antiago — ​Sales Forces DIC 2018 Public speaking. Work under pressure. Temporary replacement in the SCD music store. Also, collaborated with Team player. the stock list processes. Text composing. Style editing. Intergalactic Mango, ​Guatemala City — C ​ ommunity Manager DIC 2015 - AGO 2017 First aid knowledge. Several digital tools. Self-learning. Community Manager for clients as yoga studios, restaurants, international trade business, publishing houses, events, among others. Includes the development of statistics and figures, posts programming, content development, basic photo and video manipulation, design of strategies for social media platforms as Twitter, Instagram, Facebook, among others. My responsibilities also included direct communications with clients, and solving issues out of business hours. Festival La Valiente, G ​ uatemala City — ​Assistant / CM MAR 2015 - NOV 2015 Support for the management of the Festival. Contributor to the development of the politics of the Festival, and to the educational and cultural design of the activities. Support in the relationships with clients and sponsors, and in the logistics area. Community Manager and relationships with the local media. Experian Services Chile, ​Santiago de Chile / Remote— Customer Data Analyst DIC 2013 - DIC 2014 Management of the executives assignments in the U.S. via Siebel software. Solving conflicts in those assignments. Developing of information for the sales VP’s decision-making processes. Support to sales force in budget and management topics. Analyzing potential new clients for the business. Basic French. Experian Services Chile, ​Santiago de Chile y Costa Mesa, California— A ​ uditor Senior DIC 2009 - DIC 2013 Quality control of all the processes developed by the NCAC (National Consumer Assistance Center) collaborators in Santiago, in areas as: initial contact with consumer, credit reports development, disputes, and direct contact with reporting external business. Continuous audits and reports regarding employees’ performance. Consultation regarding the proceedings and laws that govern every NCAC unit. Training of new employees. Support in software and hardware issues. Coordination with specific NCAC departments. Work in an English-language environment. Experian Services Chile, ​Santiago de Chile — A ​ CDV Agent DIC 2007 - DIC 2009 Data analysis and processing of creditors responses in the chain of credit reports building. Support in training of new employees. Work in an English-language environment. Universidad La República, S ​ antiago de Chile — ​Profesor Titular MAR 2007 - DIC 2009 English teacher in the Medical/Nursing department. EDUCATION Escuela Municipal de Artes/USAC, ​Ciudad de Guatemala — Contemporary Art Diploma 2016 Google/IAB, O ​ nline — ​Basic Training in Digital Marketing 2015 Universidad ARCIS, ​Santiago de Chile — TESOL and translation. 2003 - 2007 REFERRALS Felipe Rodríguez ​—SCD (Sociedad Chilena del Derecho de Autor- · m ​- Mishad Orlandini — ​ CEO de Intergalactic Mango and Director of Festival La Valiente- · m ​- Lori O'Daniel ​—Supervisor - Experian US-