RODREEKA GUTHRIE
Address: 6 Shorton Drive, Off Molynes Road
Kingston 19
Kingston, Jamaica
Tel: 1 -
Email:-
OBJECTIVE
I am a dedicated and results-driven Customer Service Representative with 5 years of experience in
providing exceptional support to customers, proven track record of resolving issues, exceeding
targets, and enhancing customer satisfaction. I am seeking an opportunity to contribute my skills
and expertise to your organization where my skills can enhance me both personally and
professionally.
SKILLS
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Customer relationship management
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Problem-solving
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Communication (verbal and written)
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Multitasking
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Conflict resolution
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Time management
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Computer proficiency
EDUCATION
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Brown’s Town Cosmetology Project
October 2018- August 2019
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Brown’s Town High School
September 2012- July 2017
QUALIFICATIONS
• Mathematics IV
• English Language IV
• Human & Social Biology III
• Biology IV
• Spanish IV
• Social Studies III 2
• Cosmetology Level 1
Level 2 (pending)
EXPERIENCE
Sagility Health
Customer Service Representative (October 2023-February 2024) (Contract)
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Responded to patient queries and providing information about healthcare services.
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Verified and explained insurance coverage details to patients.
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Handle and resolve problems or complaints to ensure patient satisfaction.
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Served as a communication link between patients and healthcare providers.
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Offering information about medical procedures, treatments, and services.
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Rewarded patients for healthy lifestyle
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Maintained accurate records of patient interactions and transactions.
Alorica Inc.
Customer Service Representative (October 2022- February 2023)
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Responded to customer inquiries and resolved issues in a timely and courteous manner.
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Maintained a high level of product knowledge to provide accurate information to
customers.
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Achieved mention specific KPIs or targets, e.g., 98% customer satisfaction rating.
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Collaborated with cross-functional teams to address customer concerns and provide
solutions.
•
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Documented customer interactions and feedback for continuous improvement.
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Assisted customers with product selection, order processing, and returns.
Ibex Global Solutions
Customer Service Representative (February 2021- June 2021)
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Handled a high volume of inbound calls and emails, consistently meeting response time
goals.
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Conducted customer surveys to gather feedback and identify areas for improvement.
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Resolved escalated customer issues, ensuring a positive resolution.
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Participated in ongoing training to stay updated on product knowledge and customer
service best practices.
Technical Support Representative (June 2021- October 2021)
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Provide prompt and courteous assistance to customers who are experiencing technical
problems or have questions about a product or service.
•
Listen to customers’ descriptions of their technical issues, ask probing questions, and use
diagnostic tools to identify the root cause of the problem.
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Guide customers through troubleshooting steps or perform remote diagnostics to resolve
technical issues effectively and efficiently.
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Share technical knowledge and expertise with customers, often in a way that is easy for nontechnical individuals to understand.
VNH Lifestyles
Counter Clerk (August 2019- January 2020)
• Provide excellent customer service by greeting customers, addressing their inquiries, and
ensuring a positive experience during their visit.
• Offer information about products, services, or policies to help customers make informed
decisions.
• Accept orders, whether for food, retail items, tickets, or other products, ensuring accuracy
and timeliness.
• Process payments, including cash, credit cards, checks, or mobile payment methods, while
maintaining cash registers or computerized systems.
• Stay informed about the products or services offered, their features, and any updates or
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changes.
Howkean Mobile Solutions
Counter Clerk -)
•
Provide excellent customer service by greeting customers, addressing their inquiries, and
ensuring a positive experience during their visit.
•
Offer information about products, services, or policies to help customers make informed
decisions.
•
Accept orders, whether for food, retail items, tickets, or other products, ensuring accuracy
and timeliness.
•
Process payments, including cash, credit cards, checks, or mobile payment methods, while
maintaining cash registers or computerized systems.
•
Stay informed about the products or services offered, their features, and any updates or
changes.
•
Handle returns, exchanges, or refunds in accordance with company guidelines and ensure
customer satisfaction.
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Follow security protocols to prevent theft, fraud, or unauthorized access to cash or
merchandise.
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Maintain accurate records of transactions, receipts, and other relevant documentation.
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Count cash drawers at the start and end of shifts and reconcile discrepancies.
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Ensure an organized and efficient flow of customers, minimizing wait times.
•
Handle multiple customer transactions and inquiries simultaneously while maintaining
accuracy.
REFERENCE
Pastor Kevaughn Williams
Lieutenant Roxwell Wedderburn
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