Rodolfo T. Viva II

I've been working in the the BPO industry as a Supervisor for the past 8 years. That covers high level detail management such as data mining and extration, full use of MS office, excel and powerpoint. 

Here's a quick list of my responsibilities:

1. Check email/ updates - changes in metrics and new demands from clients

2. Updating and relaying changes/updates to the team.

3. Check previous month scorecard/last week and prio coaching for agents that are almost passing / who needs the most assistance

4. Scrubbing CSAT/Call evaluation

5. Send daily report for stats on that shift, - goals met? new ideas that can help the account. - brainstorming with team and fellow TLs just incase some urgent things come about. -every now and then - some challenges require us to tap with other people outside our circle - QA, FC from another account perhaps. - this builds interpersonal growth and relationship that is equally important in reaching some of the best resolutions.

I am also responsible with reporting these details to our clients weekly and during CLIENT VISITS in the office. I'd love to discuss any possible questions you might have if given the chance.