Rodolfo Priego

RODOLFO PRI EGO JR https://www.linkedin.com/in/rodolfo-priego-jr Hard working remote professional with extensive experience supporting clients in the US and Australia across logistics , insurance , and digital operations. Demonstrates strong analytical skills in managing freight documentation , processing accurate insurance claims , and maintaining high-integrity data in fast-paced environments. Proficient in handling end-to-end administrative tasks , coordinating with clients , and delivering timely , detail-oriented results with minimal supervision. SUMMARY OF SKILLS · Data Entry & Quality Control: Proficient in accurate data entry and meticulous quality checks to ensure precision in time-sensitive tasks. · Freight Documentation Processing: Experienced in managing and processing essential freight documents to facilitate smooth logistics operations. · Customer Support ( Email , Chat , Zendesk): Skilled in providing timely and effective customer support through various channels, utilizing tools like Zendesk. · Insurance Claims Processing: Experienced in processing insurance claims, reviewing documentation , and coordinating with stakeholders to ensure accurate and timely resolutions. · Web & Social Media Management (Squarespace, Facebook , LinkedIn) : Adept at creating and managing content across web and social media platforms to engage audiences and promote brand presence. · Podcast Production Support: Assisted in podcast production by managing episode uploads, creating summaries, and updating websites. · Client Communication & Coordination: Effective communicator skilled in liaising with clients, understanding their needs, and coordinating tasks to ensure service excellence. WORK EXPERIENCE: Data Management Analyst Outdesk | EzyEntry Pty Ltd | Australia September 2023 - June 2025 EzyEntry is an Australian-based company providing professional offshore staffing solutions for the freight forwarding and logistics industry. They specialise in hiring and managing highly skilled remote talent to support back-office operations such as data entry, documentation, and process coordination. · Entered and updated freight-related data in internal systems , including shipment details , consignments , and order records. · Interpreted key freight documents such as House Bills , Master Bills , Air Waybills , Commercial Invoices , Certificates of Origin , and Packing Lists. · Ensured high levels of data accuracy and consistency , minim ising errors in time-critical logistics operations. · Navigated data platforms and freight management systems to maintain up-to-date shipping information. · Analysed shipment data to identify trends , irregularities , and opportunities for process improvements. · Maintained thorough documentation of all data entry activities , adhering to compliance and audit requirements. · Coordinated with team members to clarify shipment details and resolve data discrepancies. · Supported continuous process optimisation by identifying bottlenecks and suggesting workflow enhancements. · Delivered high-quality work while operating independently within Australian business hours. Claims Analyst/ Medical Biller Baron Hospital Medical Supply | United States September 2022 - August 2023 Baron Medical is a durable medical equipment (DME) provider in the United States, offering mobility aids, incontinence supplies, orthotics, and respiratory products. They work closely with healthcare providers, patients, and insurance companies to ensure timely and compliant delivery of medical equipment. · Accessed insurance portals and medical billing platforms to retrieve and update patient claim information. · Reviewed and analyzed claims against invoices , sales orders , and supporting documents to ensure completeness and compliance. · Processed and submitted accurate claims to various insurance providers , following up on missing documents when necessary. · Contacted insurance companies to verify patient eligibility , resolve unpaid claims , and clarify billing statements. · Organized and segregated PDF files for manual claim submission , ensuring proper formatting and documentation for each payer. Sales Customs Data Analyst / Virtual Assistant Flatworld Solutions Phil. ( US Clients ) July 2012 to May 2022 Supported diverse international clients across logistics, media, telecom, and e-commerce sectors while employed under Flatworld Solutions. Delivered administrative, technical, and customer service support tailored to each client’s business needs. · Analysed and processed shipment documents using the ITMR system for Omnitrans , a Canadian logistics and customs brokerage firm. · Conducted quality control checks and liaised with clients to complete required legal documentation for customs clearance. · Delegated client instructions and updates to internal team members to maintain workflow accuracy. · Delivered customer care support for Rebtel , a global telecom company , via Zendesk ticketing system , handling user inquiries and resolving account or service-related issues. · Handled chat and email support for various products and services , ensuring prompt and effective communication. · Provided podcast assistant support for DKCB , managing episode uploads , summaries , and site updates via Squarespace. · Scheduled and published social media content on Facebook , and performed LinkedIn prospect research and lead generation. · Performed ongoing web research to support client-specific tasks and product analysis. Tools Used: Outlook, MS Office, Zendesk, LinkedIn, Dropbox, Slack, ITMR, Squarespace (basic), WordPress (basic), Box, Facebook, Fptraffic, Brightree, Epaces, Que Access Integra, Medicare, Medicaid, Health First Portals, Omnitrans (https://www.omnitrans.com), David Kirsch Customs Brokers (https://kirsch.ca), DKCB (https://kirsch.ca) EDUCATION: Bachelor of Science Major in Information Technology University of Mindanao REFERENCES AVAILABLE UPON REQUEST