Rodolfo Jr. Lucero

Rodolfo Jr. Lucero Phone:-  E-Mail:- Objective A hard worker, looking to be part of your company, where my strong and effective communication skills can assist in the efficient running of any operation. My related work experience and enthusiasm contributes to the belief that I can add real value to an organization. Energetic and adaptable, I am a team player who is always willing to go the extra mile. Experience The Finder Global  SMS Management  Real Estate Lead Generation Properties We Buy  SMS Management  Real Estate Lead Generation Maisonette  Customer Service Representative  Email Management for an E-commerce Company Foglio Group  [January 2022-May 2022] [December 2020-December 2021] [May 2021-November 2021] Email and Chat Representative Lifestyle Investors  [June 2022 – December 2022] SMS Management Hybrids  [December 2021 – September 2023] SMS Management Osborne Homes  [September 2023 – February 2024] [June 2020-August 2020] SMS Management Atlas People [July 2019-February 2021]    Chef Recruiter Data Entry Cold Calling MCS Advocates | Real Estate Virtual Assistants           Training of Real Estate essentials for Investors. Trained in handling objections on seller lead calls, determining between a warm or cold lead. Overview of CRMs Cold Calling Created and managed Buyer’s List Social Media postings most specifically Craigslist Lead farming and skip tracing Lead management (Podio and Dialler) Data Entry SMS Management REVA Global LLC | Real Estate Virtual Assistants Global       [January 2012–July 2018] Handled classes for newly hired employees Call listening and quality assurance One on one coaching with the agents Made sure that reports were sent on time Attending calibration and meetings Provides action plans and insights Responsible for making sure that everyone is across the newest products and services Customer Service Representative | Teletech Holdings Inc. (Telstra)     [July 2018–September 2018] Answering emails and doing weekly reports Answering inquiries through chat Updating the files in spreadsheet, drop box and other Google docs Responsible in updating the customer Creating Invoice and PO in Xero Trainer | Teletech Holdings Inc. (Telstra)        [November 2018-March 2019] Training of Real Estate essentials for Investors. Trained in handling objections on seller lead calls, determining between a warm or cold lead. Overview of CRMs Creating Buyer's Lists Valuation of Comps with or without the MLS Skip Tracing Good Things      [March 2019-January 2020] [February 2011–January 2012] Took in inbound calls Explained bills to inquiring customers and resolving it if there are disputes Skilled in making recommendations for products and services to meet customer needs Skilled in transitioning to sales/lead generator after resolving the customer concern Skills    Real Estates principles Proficient in computer Software Systems Strong Customer Service Background 2       Quality Coaching/Mentoring Skills Phone and email Handling Capable of working under time pressure Able to read, write and verbally communicate in English Experience in using Phone System/CRM such as: - Siebel - Xero - Skype - Ring Central - Avaya - Hubspot - Call Tools - PhoneBurner - BeenVerified - PieSync - Podio - Mojo - Batch Leads - Lead Sherpa Experience with the following Real Estate skills: - Leads Management - Leads Sourcing (Real Estate Agent and For Sale by Owner) - Skip Tracing - Seller Leads Management - Comparables - Social Media Management - Trained on how to use Canva, EasySketch Pro and Doodly 3