Rodolfo Iii Bianson Toriento

RODOLFO III BIANSON TORIENTO Lumpini Ville Sukhumvit 77-1, Bangkok, 10250, Thailand -- PROFILE 1 To utilize my experience and expertise to achieve the highest customer satisfaction index, promote company mission and exceed the set goals and progress professionally. SKILLS 2 Adaptability Ability to Multitask Microsoft Excel Microsoft Office Ability to Work in a Team Customer Service Computer Skills Ability to Work Under Pressure Communication Skills M 3 LANGUAG4S English Thai EYPLOHYENT 5ISTORH Guest Service Supervisor Guest Service Supervisor The Salil Hotel Sukhumvit 57, Bangkok Salil Hotel Thonglor-1, Bangkok July 2017 — Present Always ensure the check in and check out went smoothly. Confirm and create booking if needed. Ensure the team that the daily task are all cleared before the shift end. Create weekly training for the team to ensure we follow the hotel standard. October 2016 — May 2017 Always ensure the check in and check out went smoothly. Confirm and create booking if needed. Ensure the team that the daily task are all cleared before the shift end. Create weekly training for the team to ensure we follow the hotel standard. Boost the review on TripAdvisor. Costumer Relation Officer & Admin Shanghai Mansion Hotel Bangkok, Bangkok October 2014 — September 2016 Recognize potential issued and problem prior to happening and followed with proper solutions. Solved and dealt with any complain when it occured. Boost the review on TripAdvisor. Handling weekly report for Management. Handling weekly report for Management. Customer Service Representative Panasiatic Solutions Inc. Bacolod Philippines, Philippines November 2012 — May 2014 Greet customers. attend their needs handle and resolved complaints i a timely manner. Established cusotmer's satisfaction and trust by true and open approach. C EDU6ATION Bachelor of Science in Business Administration Carlos Hilado Memorial State College, Philippines June 2006 — March 2010 V A65I47YENT Employee of the Month Bangkok September 2019 8 D4TAILS Nationality Date / Place of birth Hobbies Filipino February 18, 1990/Philippines Playing Volleyball, Watching Series/Movies, REFEREN64S Khun Teerapong Sae-Kow from Talent & Culture Manager ( Ibis Styles Bangkok Sukhumvit Phra Khanong) - Khun Wipawan Pansawad from Group Director of Human Resources & Development Pan Pacific Hotel Bangkok - Raised issued in meeting that were potential for dissatisfaction and followed up the corrections suggested to complete satisfaction of parties concerned.