Rodolfo Campos

 Campos Romero, Rodolfo Alberto Email:-Language: English (Native) / Spanish (Native) Objective To be the best professional by applying all my knowledge and skills to help your company become more successful. Seasoned leader that can direct an organization in the development and execution of an aggressive business plan. Skilled in effective sales and business partnership development, employee retention, team building and mentoring. I have great communication skills and I am a strong team player, who feels passionate in sharing and teaching others to achieve their goals. Experience Sr. Tech and Client Support DELL March 2010 – September 2018 Responsible for product information activities such as: Virtual Desktop Support for Software Server Support MS Office Support Perform Root Cause Analysis when required to improve products or processes in systemic approach so that current processes become more effective. Develop and implement those areas of improvement into the appropriate workflows. •Participate in Continuous Improvement Reviews to ensure Product Management processes, concerns and issues are properly addressed (Projects Analytics and Business Intelligence). Compliance and Operations Supervisor ICCS – Sports Books January 2009 – July 2010 •In charge of the supervision of the agents and making sure they all strive to meet all KPI´s both on a daily and monthly basis. Providing Coaching and Development Plans in 101s. •Manage a headcount of 15-25 agents. •Prepare daily reports and communication for the team. •Host weekly Reviews and ensure the compliance of all the team members Sales and Customer Service Specialist APAC an NCO Group Co. June 2008 – October 2009 •Comply with all Quality behaviors on providing customer service to our customers. •Upsell and position the benefits of the products offer by our client. Sales and Customer Service Specialist Client Logic June 2006 – October 2008 •Comply with all Quality behaviors on providing customer service to our customers. •Upsell and position the benefits of the products offer by our client. English Learning Specialist English Summer Camp Jan 2005 – 2006 •Comply with all Quality behaviors on providing customer service to our customers. •Upsell and position the benefits of the products offer by our client. Education Bachelor’s Degree International Business Administration Universidad Latina High School Diploma in Science with emphasis in Naval Technology Instituto de Marina Mercante Ocupacional Dec 2002 Elementary School at St. Michael School Brooklyn, NY Sept 1995 - June 2000 Skills Sales, Customer Service, Metric Oriented, Continuous Improvement Mindset, Supply Chain Management, Logistics, Social Media Management. Intermediate/Advance use of Microsoft Office (All Programs included) Leadership Lean Six Sigma CI Processes Dell Round Rock, TX Leadership Training Client Logic Certification /Panama SQL Servers Training DELL/Microsoft Panama