Rodenor Justin P. Baldo

Rodenor Justin P. Baldo Block 6a Lot 2 Camella Seville Bagumbong Caloocan City - –-Experience Customer Service Representative Aegis People Support May 2010 – Jan 2011, Makati We take and resolve inbound customer service calls for Reader's Digest. Once customer concerns are fixed, we upsell subscription extension and/or new magazine subscription. Technical Support Representative Convergys Nov 2011 – Mar 2012, Quezon City We provide inbound technical and customer service to AT&T Uverse customers. Once issues are fixed, we upsell TV packs. Technical Consultant Sutherland Aug 2012 – Aug 2013, Quezon City We provide inbound technical support and customer service for Lenovo laptops and desktops users. Once the system errors are resolved, we upsell warranty extension. Sales Team Manager Microsourcing Oct 2013 – Nov 2018, Pasay An inbound - outbound B2B and B2C Australian sales account for youcompare. I provide support and act as a Team Manager for the Broadband Sales Team. Apart from supporting the team, I also improve the whole Broadband department itself by, but not limited to, improving the Broadband process, sales quality, commission, script, KPI, bonuses, SPIF's and more. Google Ads Account Manager - SME Google - Teletech Jan 2019 – Present, Taguig We sell Google Ads to business owners then we ensure success of advertiser’s accounts for three months. Within this period of service, we handle all concerns of the advertisers while maintaining the effectiveness of their ad campaign. Education Bachelor of Science in Nursing Far Eastern University Jun 2006 – Apr 2010 References KZ Peneiro - Operations Manager, Microsourcing- Carmela Dee - Sales Manager, Google - Teletech-