Rodena Joy Leonardo

EDUCATION COMPUTER SECRETARIAL College of Mary Immaculate Graduated - March2008 Pandi, Bulacan WORK EXPERIENCE RODENA JOY CARPIO LEONARDO ________________________________ Self-motivated, trustworthy, proactive and very dependable woman with over 10 years of experience of using knowledge and expertise in providing excellent customer service and in handling daily accounts. Known for strong work ethics and ability to process ongoing tasks while always maintaining a calm presence and ability to prioritize well under pressure. ________________________________ ADDRESS & CONTACT DETAILS: 54 Sitio Bangko Street, Mapulang Lupa Pandi, Bulacan - MANILA LITHOTRIPTERS, INC ADMINISTRATIVE ASSISTANT & PHILHEALTH OFFICER August 17, 2020–present Perform Admin and HR related tasks. In-charged of patients records and different files safe keeping. Monitor census and staff schedules. Send billing/statement of account to HMOs and monitor receivables. Encode, generate and submit patient’s claims thru Medilink Eclaims portal. Transmit properly accomplished patient’s Claim Signature Form, Statement of Account and Records of Operation. Monitor payment of Claims. PHILIPPINE MEDICAL ASSOCIATION – DRS. INN SUPERVISOR October 16, 2015–August 15, 2020 Responsible in monitoring the daily operations of Doctors’ Inn – sales, reservations, manpower, shifting schedules. Prepare reports in monitoring monthly income, inventory and expenses of the Inn. ABS-CBN CONVERVENCE INC – VALIDATION OFFICER January 20, 2015 – August 20, 2015 Conduct initial screening and validation for postpaid application of the clients. Encode and create client’s account in Siebel’s CRM system. DUNKIN’DONUTS - SMFCI BULACAN – STORE SUPERVISOR May 28, 2008 –December 3, 2014 In-charge of the store overall daily operations – customer satisfaction, product line, sales, inventory and manpower. Accomplish shift reports, daily variance reports, inter branch transactions, cash and collection reports, marketing strategies and profit and loss monthly report. -___________________________________________ SEMINARS ATTENDED: Data Privacy Act Seminar Organization of Workplace Training Presenting with Impact Seminar Retail Management Training Work Attitude & Values Enhancement ________________________________ References available upon request. SKILLS & COMPETENCIES Having great communication and organizational skills. With very good practice of customer service and rapport. Hard working, dedicated with the assigned tasks and eager to learn, can perform well under minimal supervision. Computer Literate (MS Word, Excel, PowerPoint) Knowledgeable in Internet browsing and research. Expertise in encoding PHILHEALTH Claims in Medilink system.