Roden Villanueva

CAREER HISTORY Sykes Asia Inc. RODEN VILLANUEVA Customer Service Professional I am a dedicated Customer service professional with over 10 years of experience providing technical support and administrative assistance to clients in the US and Australia. Skilled problem-solver able to communicate with users at all levels of technical proficiency. Fast learner and a Team Player. PROFESSIONAL SKILLS - Proficient in Data Analytics, Data Mining - Proficient will all Windows OS - Microsoft Office Applications, Open Office, - Google Drive, Dropbox and Onedrive - Outlook Calendar and Google Calendar Management - VPN and remote desktop setup - Excellent Communication skills - Excellent phone handling skills - Email Management and data Entry - Training and Quality Assurance - Basic Knowledge of Adobe Photoshop, Canva and Word Press - Ticket management - Basic Networking skills - Photography Technical Support Professional- Subject Matter Expert- - Taking Supervisor calls - Remote Desktop operations - Overseeing/ Mentoring New agents - Creating Weekly and Monthly Data reports - Creating internal Process for improvement - Responsible for Data Analytics - Data Mining and Data Analytics for Quality Assurance - Assisting customers with Dragon Software - Quality Assurance; Weekly monitoring aims to identify common customer issues, improve customer experience, and help standardize communication processes with customers ePLDT Ventus Technical Support Professional- - Assist customer in setting up their VPNS - Handle minor networking service - Trouble shoot IP address / URL issues EDUCATIONAL HISTORY New Era University- Bachelor of Science and Administration Major in Marketing - Member, College Varsity Volleyball team - Member, College Training pool Varsity for Table tennis - Member, Photography Club REACH ME AT: Mobile : - Email:-LinkedIn: www.linkedin.com/in/rodenvillanueva- Skype ID: iamden12 Address: B10 L15 Sta. Monica St. Villa Magdalen 2, Camarin Rd. Caloocan City NOTABLE ACHIEVEMENTS - Promoted as Mentor 2009 Member of Remote Specialist Team Promoted as Subject Matter Expert 2014 3 Months consecutive Top Agent Back up Supervisor Completed Leadership traning Completed Quality Assurance training COMPUTER SPECS AND INTERNET SPEED WINDOWS 10 PROFESSIONAL - i5-3230M CPU @2.60 GHz RAM 6GB 64-Bit Operating system, x64-Based processor Touch Support with 10 Touch points DISC RESULTS VOICE RECORDING https://www.dropbox.com/s/5xkka31mf5adwrv/Recording%20 %282%29.m4a?dl=0 ENGLISH TEST TYPING TEST