Rodelyn Ngipen

RODELYN J. NGIPEN BRANCH MANAGER ZONE 3, BUNTATALA JARO, ILOILO CITY ILOILO CITY , ILOILO,--Well-organized, proactive and adaptable to dynamic conditions. Driven Branch Manager with track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives. Results-oriented manager specializing in planning and managing total operations. Skilled manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Innovative, and successfully building customer relationship. Strong multi-tasker and project coordinator. Highly detail-oriented and professional, successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Skills Branch management Budget and records management Leadership communications Patient-focused quality service Collaborative Leadership Manpower planning Office administration Staff management Travel planning and coordination Time management and administration Work History 2017-01 - Current BRANCH MANAGER SOUTH BALIBAGO WATERWORKS,INC. , Iloilo Improved operational planning and business frameworks to enhance resource utilization and reduce waste. Performed reviews assessing each employee's performance and developed improvement plans every month. Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions. Reduced workflow inconsistencies by recruiting and hiring capable staff members. Created and implemented aggressive action plan to address pressing cost control needs. Increased operational efficiency by developing improved filing systems for confidential client records and reports. Established and maintained positive work environment to enhance retention and productivity. Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement. Maximized performance by monitoring daily activities and mentoring the team. Supervised employees in Admin, Operations and Marketing Departments. Demonstrated new marketing promotions and procedures to employees. Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments. Evaluated employees' strengths and assigned tasks based upon experience and training. Conducted monthly inventories of raw materials and components on work floor. Conducted scheduled and impromptu evaluations to assess work performance. Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices. Provided management with feedback regarding employee performance and training needs. 2007-02 - 2015-03 Administrative Assistant GJEspinosa Law Firm , Iloilo Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors. Drafted professional letters to support business objectives and growth. Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes. Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels. Tracked inventory and ordered office supplies encouraging cost-effective solutions. Handled client correspondence and tracked records to foster office efficiency. Monitored premises and screened visitors,. Executed record filing system to improve document organization and management. 2015-01 - 2017-04 PROJECT COORDINATOR JCI ILOILO ILANG-ILANG, INC. , Iloilo Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress every month until project completion. Tracked all hours and expenses to keep project on task and within budgetary parameters. Coordinated presentations for the project beneficiaries and project members detailing project scope, progress and results, keeping all entities well-informed of milestones and goals. Planned and executed meetings and developed project documentation. Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments. Coordinated and executed all elements of stakeholder events including logistics, budgets, venue selection, activity planning, transportation and entertainment. Communicated with the team members to keep project on schedule. Maintained project schedules by managing timeline's and making proactive adjustments. Built strong relationships with internal and external stakeholders and devised strategies, initiatives, and events promoting the project. Collaborated with project owners and team members to set ambitious but achievable goals. Education 2003-01 - 2006-03 Bachelor of Science: Administration And Management Western Institute Of Technology - LaPaz, Iloilo City Affiliations Member, JUNIOR CHAMBER INTERNATIONAL PHILIPPINES , 2015 to Current. SECRETARY-GENERAL, JCI Iloilo Ilang-Ilang, Inc., 2016 Accomplishments Spearheaded training initiative for all the branches of the company, resulting in positive and remarkable feedback's. Successfully increased the productivity and efficiency of the employees and was able to hit the monthly branch target. Received the “PRESIDENT'S Award” for exemplary performance and recognition for handling the largest and most ambitious project of our chapter. Earned "MOST OUTSTANDING PROJECT CHAIRMAN" Award in 2016 National Convention of Junior Chamber International-Philippines held in Cebu City. Increased monthly marketing target applied customers by 10% and implemented new marketing strategies. Implemented new office procedures to maximize customers satisfaction and loyalty. Successfully maintaining the NRW of the branch by less than 10% this 1st quarter.