Rodelyn Murata

I have years of expertise in Customer Support catering to calls, chats, emails, and Social Media.

I was a Quality Analyst for a year doing quality audits, training, process improvement, and data analysis. I'm very familiar with using Zendesk, Zoho, Freshdesk, Gorgias, Shopify, Shipstation, Microsoft Office, Google Docs, Slack, Trello, Hangouts, Salesforce, LivePerson, LMS, Lithium Social Web, JIRA, and Google Sites.

I was also a Team Manager before I decided to shift to home-based work. I handled people, conducted meetings/huddles, created team and individual scorecards, facilitated business reviews, managed staffing and scheduling, and provided rewards and recognition.