- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 35 years old
- Location:
- Trece Martires City, Cavite, Philippines
- Experience:
- 11 years
RODELYN
HERNANDEZ
App/Cloud Support Analyst
-
General Trias City, Cavite-A Bachelor of Science in Information Technology graduate at Cavite State University – Trece Campus with more than 10
years of experience as an all-around IT Staff and M365 Support Analyst, knowledgeable in handling cloud and
application, hardware troubleshooting, and developing data automation. Experienced working in a team, passionate,
happy person with strong communication skills.
EDUCATION
2012
Cavite State University
Bachelor of Science in Information
Technology
PERSONAL
Age:
Status:
32
Married
Hobbies: Watching
SKILLS
Microsoft 365 Administration
Cloud, App and Hardware Troubleshooting
Voice and Non-voice Support
Strong Communication
Remote Assistance
Problem Solving and Analytical Thinking
Graphics Design
Front End Coding
Web Design
CERTIFICATE
Microsoft Certified: Fundamentals MS-900
Date Issued: December 18, 2022
WORK EXPERIENCE
OCTOBER 2022 - PRESENT
Accenture Inc.
APP/CLOUD SUPPORT ANALYST
M365 Support Analyst
Provide white-glove support to Microsoft customers but not
limited SMB, partners and consumers, with FCR First Call
Resolution goal in mind Guide customers in onboarding their
businesses, solving issues and providing thorough instructions
when utilizing M365 services like Exchange Online, SharePoint
Online, Office 365 Pro Plus, Yammer etc
Document and report to QMs, Cluster Leads Geo Leads any
identified gaps, issues etc Report to QM Geo Leads, any
management or technical opportunities
Build relationship to create, reinforce, motivate, and guide
customers and partners
Effectively drive recommendations and land priorities across
customers, partners, and across organizational boundaries
Leverage collaboration support tools and processes to
expedite resolution of customer issues
JUNE 2012- MAY 2022
Ushio Philippines, Inc.
IT STAFF
Hardware and Software Troubleshooting
Database administration and Website designing
Prog Language: PHP, HTML, CSS, Javascript
Database: mySQL, Access, SQL
In-house systems and ERP, MRP administration
Data Automation using VBA and VB, VB .Net
Banner, signages, video creation using different applications
Video Apps: Sony Vegas, Windows Movie Maker
Photo Apps: Adobe Photoshop
IT Support for office Staff and Production Operators
