Rodelyn
Guerra
164 Pomelo Niceville Subd. Brgy. Cagangohan, Panabo, Davao del Norte-(-
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Education
2013/03
North Davao Colleges
Bachelor of Elementary Education • Panabo, Davao del Norte
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Skills
Customer service
Customer Support
Sales Expert
Customer Relations
Phone Etiquette
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2016/01 -2021/05
Experience
IBEX Global AT&T
Customer Service Representative/Sales Representative • Davao City,
Duties at my previous company included making 60 cold calls a day to private
individuals in order to solicit sales for services and also answering their bills as
well. In my current position, I maintain an exceedingly functional work environment
while delivering exceptional to customer service for AT&T.
Additionally, I am adept at:
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Consulting with customers to evaluate their needs, determine the best services,
and suggest additional services that may be of interest.
·
Exceeding quotas for calls taken,
upgrades, processed orders, and answers billing
concerns and application completed.
·
Maintaining up to date knowledge of services, procedures, and regulations to
ensure accurate and effective service.
·
Cross-training in order to assist other
departments or in other roles as needed.
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Languages
English
