Rodelyn Grace Pepana

For the last 3 years, I had a lot of experience as a customer service representative. I have worked as an in-person customer support, virtual customer support for foreign clients and as well as over the phone customer service specialist.

My previous tasks includes the following:

1. Take Inbound/outbound calls
2. Process Payments/Payment arrangement
3. Answer email inquries/ live chat inquiries
4. Create reports for sales and expenses (weekly/monthly)
5. Troubleshoot technical issues
6. Create marketing strategies
7. Design and Product Research/Listing

Helping me carry out my tasks are some tools that I often use such as: Zendesk, Zopim, CRM, WFE, CyberSource, TeamViewer, and other web based applications. I am equipped with strategies in creating reports through Google Documents or Microsoft Excel or Word.

I have excellent communication skills. I am also a team player and a professional demeanor when it comes to work. I am a confident multi-tasker and I can work with minimal supervision. I like learning new things and I have the "I can" attitude that makes me an efficient worker. I look forward to working with you.