Rodelyn Grace Lapid

Rodelyn Grace Adap Lapid Blk 16 Lot 4 Phase 2 Pasinaya Homes Bgry. Catmon Sta. Maria, Bulacan #--OBJECTIVES; To be hired by one of the largest company in Private and Public sector. To be obtain an advantageous position that will apply my knowledge and skills. WORK EXPERIENCE; Foundever April 2024 – Sept 2024 Sales Representative (Clearlink) ; taking inbound calls , offer internet services to the clients that’s applicable on their personal needs Task Us Oct 2022 – Mar 2023 Customer Service Representative (CHIME); assist customers in setting up online mobile account as they use it for banking, savings, online transactions like paying bills etc. Afni Phils Feb 2020 – Aug 2022 Inbound Sales Rep (Sirius XM) ; handled accounts for radio satellite US Based. Teleperformance Jan2019- Feb2020 Reservation and Ticketing Officer (Hawaiian Airlines) ; assigned to process airline tickets and hotel reservations bound to Hawaii US. Inspiro Oct 2017- Dec 2018 Digital Service Specialist (SMART Communications); assigned to check the incoming messages through Smart social media acconts ( FB, Instagram, Twitter) Telus Int’l Phils Dec 2011- Aug 2017 Customer Service Representative (RUSHCARD); assist clients by givibg their transaction histories, account balance Techinical Support Representative ( AMERICAN ONLINE) : TL OIC Tier II , handled two (2) teams that managed the incoming and outgoing calls process by the agebts, submit daily reports for the progression of the team. Back Office Associate (BCX WIRELINE) ; submit tech information for the allocation of internet installation. Northstar Solutions Sept2011- Oct2011 Email/Chat Support (Costume Supply): answer inquiries, process orders and deliveries for seasonal costume supply account. Zen Asia Spa Mar 2011- Sept 2011 Massage Therapist Western Caroline Trading Company Koror, Palau ( US Territory) Food Server Nov 2007- Oct 2011 ; serves japanese cuisine in a fine dine in restaurant Frontdesk/ Chambermaid Mar 2005 -Oct 2007 ;assigned to clean checked out rooms, and prepare needs of the client. Tertiary;; Polytechnic University of the Phils. Bachelor in Tourism- Training and Acknowledgements;; Choir / Wedding Singer at Sto.Domingo Parish Church NC II TESDA Housekeeping Course NC II TESDA Contact Center I hereby certify that the above infromations is true and correct to the best of my knowledge. RODELYN GRACE ADAP LAPID