Rodelyn Grace Adap Lapid
Blk 16 Lot 4 Phase 2 Pasinaya Homes Bgry. Catmon Sta. Maria, Bulacan
#--OBJECTIVES;
To be hired by one of the largest company in Private and Public sector.
To be obtain an advantageous position that will apply my knowledge and skills.
WORK EXPERIENCE;
Foundever April 2024 – Sept 2024
Sales Representative (Clearlink) ; taking inbound calls , offer internet services to the clients that’s
applicable on their personal needs
Task Us Oct 2022 – Mar 2023
Customer Service Representative
(CHIME); assist customers in setting up online mobile account as they use it for banking, savings, online
transactions like paying bills etc.
Afni Phils Feb 2020 – Aug 2022
Inbound Sales Rep (Sirius XM) ; handled accounts for radio satellite US Based.
Teleperformance Jan2019- Feb2020
Reservation and Ticketing Officer (Hawaiian Airlines)
; assigned to process airline tickets and hotel reservations bound to Hawaii US.
Inspiro Oct 2017- Dec 2018
Digital Service Specialist (SMART Communications); assigned to check the incoming messages through
Smart social media acconts ( FB, Instagram, Twitter)
Telus Int’l Phils Dec 2011- Aug 2017
Customer Service Representative
(RUSHCARD); assist clients by givibg their transaction histories, account balance
Techinical Support Representative ( AMERICAN ONLINE) : TL OIC Tier II , handled two (2) teams that
managed the incoming and outgoing calls process by the agebts, submit daily reports for the
progression of the team.
Back Office Associate (BCX WIRELINE) ; submit tech information for the allocation of internet
installation.
Northstar Solutions Sept2011- Oct2011
Email/Chat Support (Costume Supply): answer inquiries, process orders and deliveries for seasonal
costume supply account.
Zen Asia Spa Mar 2011- Sept 2011
Massage Therapist
Western Caroline Trading Company Koror, Palau ( US Territory)
Food Server Nov 2007- Oct 2011
; serves japanese cuisine in a fine dine in restaurant
Frontdesk/ Chambermaid Mar 2005 -Oct 2007
;assigned to clean checked out rooms, and prepare needs of the client.
Tertiary;;
Polytechnic University of the Phils.
Bachelor in Tourism-
Training and Acknowledgements;;
Choir / Wedding Singer at Sto.Domingo Parish Church
NC II TESDA Housekeeping Course
NC II TESDA Contact Center
I hereby certify that the above infromations is true and correct to the best of my knowledge.
RODELYN GRACE ADAP LAPID