Rodelyn Cas Lusanta

SUMMARY Pursuing opportunity which will allow me to grow professionally, while effectively utilizing versatile skill set to help promote your corporate mission and exceed team goals. A CORE COMPETENCIES/SKILLS RODELYN CAS LUSANTA LICENSED TEACHER - - Caloocan, Philippines EXPERIENCE MATHEMATICS TEACHER/MTAP TRAINER ST. JOSEPH COLLEGE OF NOVALICHES, INC. MAY 2018 - MAR 2020 ONLINE TUTOR NATIVE CAMP, JAPAN (HOMEBASED) MAR 2020 - JULY 2020 CUSTOMER SERVICE REPRESENTATIVE PROJECT BASED CUSTOMER FRONTLINE SOLUTIONS INC. JULY 2020 - OCT 2020 | EMAIL SUPPORT CUSTOMER SERVICE REPRESENTATIVE PROJECT BASED CURO TEKNIKA, INC. NOV 2020-APRIL 2021 | EMAIL SUPPORT CUSTOMER SERVICE ASSOCIATE ACCENTURE, INC. JUNE 2021-PRESENT EMAIL GENERALIST | BIGGEST CRYPTO PLATFORM CONTENT REVIEWER EMAIL MANAGEMENT EXCELLENT IN PROOFREADING AND EMAILS FOR GRAMMAR AND SPELLING OUTSTANDING IN ORGANIZING EMAILS AND REGULARLY MONITORING TO HAVE A ZERO INBOX ENSURE PROMPT AND ACCURATE COMMUNICATION VIA EMAIL CUSTOMER SUPPORT IDENTIFY AND ASSESS CUSTOMERS' NEEDS TO ACHIEVE SATISFACTION KEEP RECORDS OF CUSTOMER INTERACTIONS, PROCESS CUSTOMER ACCOUNTS, AND FILE DOCUMENTS CONTRIBUTE TO TEAM EFFORT BY ACCOMPLISHING RELATED RESULTS AS NEEDED SOCIAL MEDIA MANAGEMENT EXCELLENT IN HANDLING VARIOUS SOCIAL MEDIA ACCOUNTS. PRODUCES HIGH-ENGAGING ONLINE CONTENT FOR SOCIAL MEDIA SITES SKILLS Social Media Management Computer Literate Problem Solving Critical Thinking Customer Service Operations Email Management Travel Management Calendar Management EDUCATION BACHELOR OF SECONDARY EDUCATION, MAJOR IN MATHEMATICS ST. CLARE COLLEGE OF CALOOCAN | 2014 - 2018 GWA: 1.5 SEMINARS/TRAINING PROGRAMS ATTENDED EVENTS MANAGEMENT SERVICES NC3 HOLDER | 2020 GENERAL VIRTUAL ASSISTANT COURSE | 2022 BASIC WORDPRESS COURSE | 2022 VIRTUAL EXECUTIVE ASSISTANT COURSE SOCIAL MEDIA MANAGEMENT COURSE | 2022 | 2022