Rodeliza Portuguez

RODELIZA PORTUGUEZ Administrative assistant | virtual assistant | real estate & logistics specialist PROFESSIONAL SUMMARY +63 Highly organized and dependable Administrative & Virtual Assistant with 15+ years of experience supporting U.S. and Philippine companies in real estate, ecommerce, logistics, and office operations. Expert in documentation, transaction coordination, customer service, order processing, and remote administrative support. Detail-oriented, proactive, and trusted with confidential records. CORE SKILLS EDUCATION Bachelor of Science, Computer Science Philippine Christian University Shipping Stewardess Training International Tourism Training School Secondary Education Muntinlupa National High School • Administrative & Executive Support • Virtual Assistance (Remote • Real Estate Documentation & • Transaction Coordination (Pending • Order Management & Logistics • Customer Support & Escalation Listings Operations) to Closing) Handling WORK HISTORY March 2021 - 2025 RMG Real Estate - Administrative & Virtual Assistant, Alaska • Managed daily real estate administrative operations, including document preparation, listing coordination, and full transaction processing from pending to closing. • Coordinated installation and removal of property signage and managed lockbox placement & retrieval. • Scheduled and supervised property photo shoots to support timely marketing. • Ensured accurate, complete, and on-time documentation for agents, clients, and internal teams. • Improved transaction turnaround time through organized documentation systems. May 2017 - November 2025 Giftcash Inc. - Administrative & Senior Virtual Assistant • Verified and processed gift card transactions with strict accuracy and compliance. • Handled customer payouts and confidential financial records. • Resolved card-related issues through direct coordination with customers and internal teams. • Promoted to Senior Virtual Assistant, handling escalations and workflow improvements. • Conducted training, onboarding, and mentoring for new team members. • Managed end-to-end Order Management Process: • Receive & Review → Monitor → Coordinate → Verify → Ship & Update → Document • Helped improve overall efficiency through accurate documentation and monitoring. August 2017 - November 2019 Agent REbox LLC (USA) - Virtual Assistant | Documentation • • • • • Provided daily administrative and virtual support to U.S. real estate agents. Created and managed MLS property listings (Flex MLS & Brivity). Posted property listings on social media platforms for marketing exposure. Processed lockbox, signage, and listing material orders. Maintained 100% accuracy and timeliness in listing uploads. June 2016 - December 2017 DDMG Inc. (USA) - Amazon Virtual Assistant | E-Commerce Support, California, United States • • • • • Managed Amazon Seller Central operations. Conducted product research, sourcing, and supplier negotiations. Created and optimized SEO-powered product listings. Processed orders, refunds, returns, and disputes. Managed FBA shipment creation, inventory monitoring & logistics coordination. • Maintained high seller performance metrics and account health. • Reduced stock-outs through accurate inventory planning. November 2013 - December 2014 LLMiller Associates (USA) - Virtual Assistant | Data Entry & Research, Texas, United States • Provided administrative and secretarial support. • Conducted detailed U.S. real estate research for tax deeds and lien investments. 2011 - July 2013 Expressive Realty (Laguna, PH) - Administrative Staff, Laguna • Prepared client documentation for property closings. • Managed weekly agent commissions and staff payroll. • Monitored accounts payable and monthly financial schedules. 2000 - 2005 Intel Technology Philippines, Inc. (Cavite) - Logistics Clerk / Product Engineering Technician, Cavite • Managed warehouse incoming and outgoing shipments. • Coordinated with freight forwarders (AEI, FedEx). • Performed processor testing, troubleshooting & production inspection. 1995 - 1999 Intel Technology Sdn. Bhd. (Malaysia) - Logistics Clerk / Coordinator, Penang, Malaysia • • • • Led strategic logistics planning and trucking schedules. Managed shipping, packaging, labeling & documentation compliance. Coordinated with shippers, carriers & transport partners. Supervised warehouse teams, inventory movement & order fulfillment. • Implemented process improvements for cost reduction & service quality. 1990 - 1994 Year Jan Industrial Philippines (Taguig) - Molding Machine Operator, Taguig, Philippines • Operated molding, wire cutting, and crimping machines. TRAININGS & CERTIFICATIONS People Management & Leadership Training First Aid & CPR Certified Occupational Health & Safety Certified ISO 9001 Quality Certification Environmental Management Certification Robotics Visual Inspection & Real-Time Inspection Product Quality Assurance Warehouse & Material Handling Inventory & Product Management Engineering Product Evaluation Basic Computer & Equipment Troubleshooting 5S & Quality Circles Managing Change Workshop REFERENCES Available upon request.