Rodelisa Morada
VIRTUAL ASSISTANT
WORK EXPERIENCED
CRAWFORD & COMPANY
ADMIN - QUALITY SPECIALIST
EXECUTIVE SUMMARY
A meticulous professional with
well-versed in providing quality
administrative and customer
service support through effectively
handling remote office procedures
and calls. Effectively able to meet
set deadlines and process
information through well-honed
research skills.
SKILLS AND EXPERTISE
E-mail handling and Email inbox
optimization
Calendar & Meeting Scheduling
Research, Data Collection and Data
Entry
SMM (scheduling posts)
Website post management
Customer Support
Google Suite: Drive, Docs, Sheets,
Forms, Mail, Calendar, Slides
MS Office (Word, Excel, PowerPoint,
Outlook)
Other administrative support.
January 2018 - January 2025
My primary focus has been maintaining exceptional
standards, improving processes, and identifying
areas for continuous improvement.
Assigning case managers to claims, ensuring that
each case is handled by the appropriate professional
for optimal care and resolution.
Conducting coaching sessions to address areas of
improvement within the team.
attention to detail and organizational skills contribute
to smooth office operations, helping to streamline
workflows and maintain accuracy in all aspects of
claim management and reporting.
Creating detailed quality reports, efficiently updating
claims in the system, and managing the department
inbox to ensure timely communication.
CERTIFIED TRAINING
MEDICAL MANAGEMENT / BILLING:
To ensure that medical services are properly documented,
coded, and billed for insurance reimbursement.
SOCIAL MEDIA MANAGEMENT:
Developed proficiency in social media management strategies,
including content creation, scheduling, engagement,
and analytics assessment.
CERTIFICATES
CONTACT ME AT:--
Rodelisa Morada
Address: Iloilo City, Philippines,
5006
HIPAA CERTIFICATE
MEDICAL 101 : MEDICAL ADMINISTRATION
MEDICAL 102: MEDICAL BILLING
SOCIAM MEDIA MANAGER
