Rodel Tirso Musa

RODEL TIRSO MUSA AMAZON SELLER VIRTUAL ASSISTANT CUSTOMER SUPPORT SPECIALIST ABOUT ME I help Amazon Sellers scale up their business and stay on top of the competition through product research, graphic design, supplier sourcing, sponsored ads, product launch and providing excellent customer service experience. I am dedicated to helping new and established business owners and take care of all the details they need to grow and be successful in their Amazon Private Label or E-commerce Business. CONTACT-(- /rodeltirsomusa rodeltirsomusa.mystrikingly.com EDUCATION, LICENSES & CERTIFICATIONS AMA Computer Learning Center Software Development, 2013 AmazoNationPH Amazon Seller Virtual Assistant Masterclass, 2021 Helium 10 Freedom Ticket Course, 2021 Fibo Lim / Aztrabay Digital Marketing Business Growth Mentorship Course, 2021 QuickPro Online Professional Training Academy Master Freelancer Course, 2020 SKILLS Amazon Seller VA skills such as product research, graphic design, supplier sourcing, sponsored ads, product launch and providing excellent customer service experience. Exceptional communication, customer service and technical support skills. Successful working in a team environment, as well as independently The ability to work under pressure and multi-task WORK EXPERIENCE CynderTech, Customer Support Specialist FEB 2021 - PRESENT Support Woocommerce or online store owners in their concern with our Payment Plugin for Woocommerce and Magento via email or gmeet/zoom call. Maintained, organized and set up help center websites and faq's site for our supported clients. Investigating Woocommerce or Magento websites for errors or Payment Plugin compatibility issues. Provide basic technical troubleshooting steps to resolve any Payment Plugin related concerns Promoting tech products and services thru Social Media Management BPO Industry, Customer Support / Tech Support APRIL 2013 - JANUARY 2021 Handled customers as customer support representative and technical support representative Maintaining a positive, empathetic, and professional attitude toward customers at all times. Communicating with customers through various channels. Acknowledging and resolving customer request or complaints. Keeping records of customer interactions, transactions, comments, and complaints.