Rodel Montoya Medina
Bo. Bulo, Victoria, Tarlac 2313 •- /- •-/ Skype : live: deanwinch13_1
Objective
To be able to work independently from home and be a focal
point in the success of my client’s business while I gather
valuable experience and skills at the same time.
Work Experience(s)
11/2018 - 03/2019 Sitel Philippines- Tarlac
Customer Service Representative 1
I was tasked to answer billing inquiry and general customer
questions about DirecTV and AT&T products and services.
11/2015 - 07/2017 Microsourcing Inc, - WildWorks Inc
Email Support Representative 1
We are tasked to answer emails from customers who play the
online game - Animal Jam. These emails are about technical
support, customer service -related issues that they encounter
playing the game.
04/2014 – 09/2015 Hibu Inc – Philippines
Customer Service Representative
We were tasked to take client calls about changes they wanted
done to their advertising both on print or online, provide simple
trouble shooting assistance to our Sales Reps and help them get
the sales pushed through. .
6/2013 – 12/2013 ADP Philippines Inc., Makati Philippines
Analyst
We are tasked to key in payroll hours for the employers who call in
for their employees. We also provide customer service (general) if
needed.
11/2012 - 03/2013 TCS- Tata Consultancy Services, Taguig City
Philippines
Customer Service Representative I
We are tasked to take in calls from our borrowers and answer
inquiries regarding their loan as a Loan Advisor. We also do collect
payments that the borrower is doing over the phone.
04/2010 - 09/2012 Startek Phils - Makati Philippines
Customer Service Representative I
I am tasked to attend to customer's needs as per directed by our
LOB. We are handling a Telco acct based in the US so the service
that we offer ranges from customer service to basic
troubleshooting.
03/2009 - 02/2010 Affiliated Computer Systems of the Phils Inc, Pasay City
Customer Service Representative I
I was task to answer calls from customers in the US asking for
assistance regarding repairs of their appliance. We are the ones
who provide the list of authorized service providers of the brand of
appliance. We sometimes provide assistance towards the cost of
the parts needed to fix the customer appliance.
09/2008 - 02/2009 Intelenet Global Phils. Inc, Taguig Philippines
Customer Service Executive I
As a CSE, my task was to conduct interviews to customers of our
client. We basically do outbound calling to customers who, for
example, took a cellphone for repair at one of our client's shop.
And we usually take notes of their comments that they want to air
to the management.
10/2007 - 05/2008 Advanced Contact Solutions
Reservations Sales Consultant I
I was handling plane ticket reservations and answering
customer inquiries regarding flight information, availability and
fares.
07/2006 – 01/2007 Kams International Incorporated
Merchandizer
I was handling sales and display for our in house products being
sold at Makro – Mandaluyong .
02/2005 – 07/2005 Puregold Price Club – Makati
Sales Associate
I was assigned to make sure that the in- house products are
displayed properly and that we have enough in the inventory. I
was also tasked to make sure that Concessionaire products are
displayed and well attended.
For periods in between jobs, I was helping my wife with her direct selling business
where she handles the orders while I do the sales talk.
Education
1998 - 2001 DATAMEX INSTITUTE OF COMPUTER
TECHNOLOGY, Manila Philippines
Associate in Computer Programming
1994 - 1998 Makati Science High School, Makati Philippines
Skills
Proficient in Microsoft Office applications such as MS Word, Excel
and PowerPoint.
Personal Interests I am a team player and I am not shy of any responsibilities
given/assigned to me by my superiors. As proof, i have been
selected as POC for our team in most of the companies that i
worked with. Most of my Supervisors would say that i have the
"leadership” skill but i still need to work on it.
References
Name: Ma. Thyrza Dominguez
Telephone No.:-
Position: Supervisor
Company: Microsourcing Inc-Phils.
Relationship: Former Supervisor
Name: Jean Claudette Lopez
Telephone No.:-
Position: Supervisor
Company: Sitel Inc. Philippines
Relationship: Former Supervisor
Name: Jaime Paolo Rodillas
Telephone No.:-
Position: Supervisor
Company: Hibu Inc. Philippines
Relationship: Former Supervisor
I hereby certify that the information stated above are true and correct to the best of my
knowledge.
Rodel M. Medina
