Rodel Medina

Rodel Medina FREELANCER Executive Summary Most Recent Work Experience I am a home-based freelancer. My knowledge and experience in the BPO industry allows me to provide stellar/ 5- star Customer Service support for my client's customers. CUSTOMER SERVICE REPRESENTATIVE Sitel Group, Philippines November 2018 - March 2019 - Answered incoming calls about billing inquiries and general issues. - Did basic trouble shooting over the phone with customer DTv issues. Areas of Expertise • Data Entry • Google Docs ( Word, Spreadsheets ) • Internet/ Web Research • Microsoft Office Tools • Basic Item Listing • Drop shipping • Social Media Admin and Management EMAIL SUPPORT REPRESENTATIVE Microsourcing, Inc - Philippines November 2015 - July 2017 - Answered incoming emails about billing inquiries and general issues. - Provided basic troubleshooting via email. CUSTOMER SERVICE REPRESENTATIVE Reach me at: Bulo, Victoria, Tarlac, Philippines 2313 Home: (- Email:-LinkedIn: @Omhie.Medina Hibu,Inc - Philippines April 2014 - September 2015 - Answered incoming calls about billing inquiries and general issues. - Did basic editing of ad pictures and ad placements both on print and on line directories. Education & Training References: • Jean Claudette G. Lopez Coach, Sitel Group -Philippines- • Ma. Thyrza Dominguez Supervisor, Microsourcing Inc, Philippines- DATAMEX INSTITUTE OF COMPUTER TECHNOLOGY Associate in Computer Programming June 1998 - March 2001