Rodalyn M. Colde
2434 Belarmino St. Bangkal, Makati City, Manila 1209
Contact: -
Email: -
Professional Summary:
I have been working with the (BPO) Business Processing Outsource Companies since January 2007 as an Inbound Customer Service Representative for Cable Internet and Telephone for Charter Communications under Teletech Philippines – Bacolod City up until September 2011. From then I migrated to Manila seeking for a greener pasture and worked with Access World Wide as an Out Bound Sales Representative as an Appointment Setter and Scheduler for Market Force Incorporated, an American Mystery Shopping Outfit. I ended my career with them March 2014, and was hired as Financial Analyst and Outbound Sales Representative for TD Canada Trust up until November last year 2014 because the office has to move to Libis which would not work with my current set up, proximity wise. December 2014, I worked with Sprint Customer Care for FIS GLOBAL SOLUTIONS, Sprint was a very challenging account to work with but I enjoyed working with them until I decided, I needed a Normal Shift. Currently I am connected to TATA CONSULTANCY SERVICES Ph as an INBOUND WORKFLOW SPECIALIST/ SALES REP but exploring home base job keep away from manila traffic and work family life balance.
Work Experiences:
Sales Representative/ Workflow Specialist TATA GROUP(TCS)/ AGL ( Australian Gas And Light) April 2018- Present
Accepting inbound calls re customer enquiries and customer account maintenance.
Processing request for Online accounts, Sending Emails Password resets
Schedule truck and Work Orders for request to distributors
Asking discovery questions of usage and factor affecting the billing, like distribution patches and current retailer rates and discounts
Providing better options by calculating savings base on usage and rate applicable.
Reading Terms and conditions, by abiding Australian Consumer Law
Processing the Sale.
Sales Representative youcompare.com.au /Microsourcing PH MOA 07/2016 to March 29, 2018
Calling customers, who are asking for electricity and gas comparison.
Asking discovery questions of usage and factor affecting the billing, like distribution patches and current retailer rates and discounts
Providing better options by calculating savings base on usage and rate applicable.
Reading Terms and conditions, by abiding Australian Consumer Law
Processing the Sale.
Customer Experience and Sales Representative 04/2016 to July 2016
TSA, Makati Philippines
Calling Customers to review services and offer new services and upgrades.
Making sure of asking lifestyle discovery questions to get the triggers for customer needs before the product is offered.
Making sure all Terms and Conditions are read through the course of recording process.
Entering the order through Transact for Order Management Review and Process of sales.
Making sure all customers’ questions are address during the call process to avoid future call backs.
Entering notes in Siebel Systems to make sure all transactions are documented.
Customer Care Representative- Sprint Telecommunications 12/2014 to 03/2016
FIS GLOBAL SOLUTIONS, Makati Metro Manila
Processing Payments over the phone and resuming services after NON pay suspension.
Providing customer service as such as Downgrades or Upgrades as per customer requests as well as offering new Services.
Calling local stores and third party members as per customers’ needs.
Sending Signal to Telephones, Checking for coverage tool as well as interacting with technicians regarding outages and maintenance in the area.
Processing Credit Check and Reconnecting services after payments as per customer request.
Checking Equipment Status for equipments that are sent via USPS.
Researching billing disputes and complaints and providing necessary adjustments if needed. Providing accurate billing information for subscribers.
Financial Analyst-TD- Canada Trust (MBNA – Credit Card)03/2014 to 11/2014
MINACSMakati City, Metro Manila
My Duties and Responsibilities are as follows:
Making sure of the quality and accurate information for customers inquiry regarding loans for Credit Card and other credit card values and benefits
Providing accurate information in reference to customer loans, interest rates, and fees.
Paying off customers bills with other credit card provider as per request.
Making sure that all transactions are accurate according and providing customers
Satisfaction in his/her requests.
Processing customers loans as per agreed interest and terms of payment
Transferring funds to the customer checking account as per customers request. Reading Terms and conditions
OUTBOUND SCHEDULER
ACCESS WORLDWIDE INC. Makati City, Metro Manila 09/2011 to 03/2014
Calling Field representatives to perform special jobs/ appointment setting which may be as follows:
Mystery Shopping
Retail Merchandising / Auditing
Theatre Merchandising and Auditing
Making sure reports are submitted and patterned as request by clients by doing follow up calls to submit reports on time.
Negotiating Rates per job.
Providing accurate and appropriate information in response inquiries.
Customer Service Representative for
CABLE, INTERNET and TELEPHONE01/2007 to 09/2011
TELETECH HOLDINGS-BACOLOD CITYBACOLOD CITY, NEGROS OCCIDENTAL
DUTIES AND RESPONSIPILITIES ARE AS FOLLOWS:
Providing accurate billing information for subscribers.
Processing Payments over the phone and resuming services after NON pay suspension.
Providing Service as such as Downgrade or Upgrade as per customer Request and offering new services.
Calling Field Technicians for Follow up of schedules.
Sending Signal to Boxes, Checking for coverage tool as well as interacting with technicians regarding outages and maintenance in the area.
Processing requesting for Pay Per Views.
Processing Credit Check and Reconnecting services after payments as per customer request.
Checking Equipment Status for equipments that are sent via USPS.
Researching billing disputes and complaints and providing necessary adjustments if needed.
Education:
Bachelor of Science: BSC- Accounting Management
Bacolod City, Negros Occidental Philippines
La Consolation College University – Negros Occidental
I hereby signed that the above information is certified correct.
RODALYN M. COLDE
Applicant
