Roda Grace Tabuena

Roda Grace Sunga Tabuena St. Peter Village, Barangay Tangub, Bacolod City, Philippines Mobile No- - Recruitment and Sourcing - Business Strategy, Planning, Research and Innovation Passionate Recruitment and Sourcing professional with more than 9 years of practice in highvolume and corporate/niche hiring in South Luzon, Davao, Cebu, Iloilo and Bacolod. Experience in strategic management, business development and innovation that ultimately changed the status quo of the BPO and Shared Service Centre industries in the Philippines. Core Competencies Project Management 101 Trained Lean Trained Six Sigma Yellow Belt Trained        Marketing Strategy Design & Development Business Development Throughput capacity analysis and ramp planning Expansion and New Accounts solutioning Brand Marketing Campaigns Leads Generation and CRM Cost Per Hire Management        LGUs and Campus Partnerships Phonescreening/Schedule setting analysis Strategic Planning/Execution of GTMs Recruitment Hub Launch 3rd Party Vendor Management Applicant upskill initiatives Implementation of Predatory Strategy Career Chronology Senior Recruitment Manager - Visayas, May 2018 to August 2018 Transcom Worldwide Philippines Overall service delivery of all talent acquisition functions by collaborating with operations, strategically planning and allocating resources as well as executing agreed action plans in order to meet growth and attrition requirements. Essential duties and responsibilities:      Management of individual and team performance, discipline administration, coaching and monitoring of hiring process vs target Client and stakeholder management through consistent and constant collaboration and interaction Strategic planning and implementation of all agreed hiring plans Reporting - creating, analyzing and publishing data necessary for strategic planning Audit of policy and process compliance Talent VP for a Pilot Captive Site in Iloilo, November 2016 to May 2018 iQor Philippines Head of Recruitment and Sourcing for both Agent and corporate hiring of a captive site for a Canadian Telco Account in Iloilo, Philippines Responsibilities and Accomplishments: Growth from 300 HC to 2,000 EOY for 8 LOBs of the Account Capacity Plan, Process Improvement, Implementation and Recommendations for future expansions Landscape Analysis and hiring scope management Sourcing Lead, Manila and Cebu Sites, July 2015 to November 2016 QBE Groups Shared Service Centre Philippines Country lead for Sourcing focusing on specialized and support roles for current and upcoming processes in the GSSC (Group Shared Service Centre) Throughput Capacity Planner Budget and Cost Per Hire Overall Channels Manager Partnerships Lead Sourcing Lead, Talent Acquisition VISMIN Regions, August 2014 to July 2015 VXI GLOBAL HOLDINGS B.V., 2/F Robinsons Cybergate Lanang, Davao City, Davao Del Sur Overall regional sourcing for Agent and Non-agent requirements for various clients – from customer service, technical, sales and financial accounts to bilingual, corporate and skills-specific posts. Identifies opportunities for business development based on the forecast expansion of the company for the next quarters.             Improved hiring yield by 14 points – from 9% to a record high of 23% conversion from applicants to warmbodies Increased Employee Referral Program warmbodies to123% within 3 months (30%, 50%, 110% and 123% percentage increase month-on-month from hire date respectively) Developed and streamlined cost effective sourcing strategies to bring down Cost Per Hire from approximately P5,000 to less than P900 Launched the first recruitment hub which increased applicant foot traffic by at least 80% Collaborates with HR, training and operations to help address high attrition and how each unit in the value chain can adjust in order to hit the attrition target Leads the team in terms of business/ ramp planning, new accounts/ expansion planning Conceptualizes, develops and implements Recruitment Marketing strategies to support full-year ramp Analyze reports to spot trends, suggest action plans and provide workable solutions and recommendations Provide coaching, mentoring and training to support the professional development of the team Responsible for the team’s overall performance and for motivating the team to exceed goals and expectations Collaborate with stakeholders to attain targets, maximize productivity and optimize recruitment process Manage accounts/ programs together with the Recruitment Manager to ensure 100% fill rate as well as help manage expectations of clients Senior Sourcing Coordinator, South Cluster, July 2010 to February 2014 CONVERGYS SINGAPORE HOLDINGS Inc., Philippines           Headed overall sourcing for Alabang and Nuvali sites o Alabang site: growth from 1 site to 4 sites o Nuvali: from an Average of just 80HC requirement per month, to an annual increase of 40% in ramps Supported Makati and Megamall site expansions Created analysis/solutioning for new account opportunities Spearheaded sector throughput study in preparation of 2012, 2013 and 2014 ramps requests for agent staffing Cost Per Hire Sourcing champion – managed CVG Luzon Budget utilization and CPH analysis Reports Analyst for the whole sourcing Luzon – offsite recruitment, recruitment hubs, headhunting and new projects Project head for the first ever Recruitment Hub of Convergys and acted as Recruitment Hub champion for other Luzon sites to follow through (at least 70% increase in warmbodies per site) Piloted the first ever Provincial Job Fair at Dasmariñas Cavite and San Pablo Laguna Implemented new channel initiatives such as Recruitment Agent Program, Project Maroon, Church Job Fairs and Information drives Revamped Headhunting initiative which became one of the top external source of PH hires  Established strong branding presence and external partnerships (LGUs, Campuses, 3rd party vendors and training centers) Job Description:        Marketing Strategy Design & Development - Based on key business indicators including consumer insights, competitor information, industry developments, key corporate directions and strategies, the Marketing Officer is expected to design and develop solid & targeted support strategies to ensure satisfaction of business targets on the corporate and brand-specific level, regional (South Sector – Nuvali, Alabang, Makati and Megamall) level, site and geography level and market segment level Business Planning - Support Sourcing Manager & Sr. Officer in evaluation, negotiations, confirmations or declining of ramp requests based on prudently assigned hiring capacity together with Recruitment Managers and Directors including as well other members of the implementations team of Convergys Sourcing and Marketing Program Development - Design and develop with the whole Sourcing Team, the actual plans and programs that will be run to hit the market and ensure satisfaction of business targets based specifically and consistently on the approved marketing strategies and corporate directions Program Implementation - Ensure proper and prudent implementation and execution of set marketing programs through the marketing implementation team/s making sure to adhere to set targets per program in terms of applications, hires, costs and timing targets Measurement & Monitoring - Ensure regular management and evaluation of business indicators & reports pertaining marketing strategies and targets particularly and specific to -- Start Rates/ Conversion Rates/ Applications & Warmbodies/ Costs and Cost per Hire/ Program Schedules and Targets/ Possible Risks and Opportunities/ Competitor & Industry Scan/ Other Internal Business Indicators Adjustment and Improvement Capabilities - Ensure proper adjustment of programs when needed to ensure proper and prudent use of corporate resources and further ensuring better success in terms of hires outputs & penetration/ conversion rates and costs. Others as may be assigned by Supervisors/ Directors/ Mgt - The Sr. Coordinator will also be a resource by Management in designing and implementing programs to improve corporate outputs from time to time and as is reasonably established between the employee and Management. Sourcing Associate for Convergys, September 2009 to July 2010 SL TEMPS INC. (a division of Searchers and Staffers Corp,) Professional Development Leadership Training Seminar – Mr. Luigi Mapa, 2014 Effective Sales Training – Dr. Rodolfo "Dups" de los Reyes, 2013 DDI Targeted Selection Training and Certification – Mr. Nicanor Esguerra, 2012 Education Bachelor of Science in Business Administration major in Management, incomplete by 3 units De La Salle University Science and Technology Complex (originally known as De La Salle University Canlubang) Laguna Boulevard, LTI Spine Road, Biñan 4024, Laguna, Philippines