Rod Gruta

ROD GRUTA Email:-| Skype ID: rodriguezgruta | - EXPERIENCE ShowMojo | www.showmojo.com Remote (Operations Specialist), February 2018 – January 2019 - Respond to support desk inquiries using property management experience, knowledge of Platform, reading through multiple pages of documentation -- and apply deductive reasoning -- to find the right answer to a customer issue. - Provides expert-level support to customers around ShowMojo's continually expanding product and service offerings. - Frequently explain complicated concepts in simple, user-friendly terms while organizing, streamlining, and serving answers for complex issues. - Provides ongoing peer support and training for new hire staff. - Experienced in using Slack, Wikis, spreadsheets, Zoom, Pipedrive, FreshDesk. Flipping Mastery, USA | www.flippingmastery.com Remote (Client Support), April 2016 – January 2018 - Handled inbound/ outbound calls and emails for inquiries and support request regarding real estate deal management software and deal-specific questions - Handled sales, billing, complaints, tech support and, retention - Experienced in using systems like Zendesk, InfusionSoft. Keller Williams Real State, Alaska | www.kwalaskagroup.com Remote (Admin Assistant), Jan 2015 – Nov 2015 - Managed property management software, word processing programs, spreadsheets, presentation software and graphic design programs - Handled advertisements, posting photos and videos of available properties, producing brochures and fliers, planning open house events, scheduling property tours Teleperformance, United St, Mandaluyong, Metro Manila, PH Customer Service Representative, June 2014 to Jan 2015 - Handled Billing and Sales for Telstra as a Customer Service Representative - Trained for Bigpond technical support and complaints Results Manila, Q-Plaza Commercial Center, Pasig City PH Technical Support Representative/ Quality Assurance Analyst, May 2012 to June 2014 - Spearheaded a U.S. based satellite radio company as a Customer Representative - Successfully met all client goals across the site, being one of the top 5% out of 300 agents for the first 3 months after the account was launched. - Appointed as a Quality Assurance Analyst that assess random agent calls to instill client-based guidelines for various line of business - Assisted operations supervisors thru daily, weekly and monthly performance trend including conducting of bi-weekly team huddles and coaching. IBM Daksh, U.P. Techno Hub, Quezon City PH Customer Service Representative, Nov 2010 to May 2012 - Handled billing and basic phone troubleshooting calls for a British telecommunication company - Recognized as top agent for 2 months with 91% Customer Satisfaction Rating and 83% First Call Resolution - Appointed as Subject Matter Expert that provides support and assistance to other agents. PROJECTS H&R Block, Alaskaland, Pasig City PH | www.hrblock.com Tax Specialist, October 2014 to Jan 2015 - Provided real time support via phone and email for tax consultants and clients Knowledge in the following systems: MS office, Google docs, Trello, CRM (Freshdesk, Zendesk, InfusionSoft etc.) Adobe Photoshop • Have a quiet office with a strong internet connection and a reliable computer. • Windows Processor: AMD Phenom II X3 720 Processor 2.80 GHz • RAM: 8.00 GB • Internet speed: DSL 10 GB/sec I hereby certify that all information above is true and correct to the best of my knowledge. RODRIGUEZ SUVA GRUTA II