Rod Christopher Go

ROD CHRISTOPHER GO Rizal, Philippines-- Education Fort Bonifacio Highschool June 2010 Professional Experience Reva Global Virtual Assistant     Provided comprehensive support to clients and real estate professionals, assisting them with their daily tasks and streamlining their operations. Implemented effective advertising strategies across multiple channels to promote clients' businesses and increase their visibility. Successfully performed cold calling, skip tracing, and appointment setting, generating leads and facilitating business growth. Assisted with various administrative tasks, ensuring smooth workflow and efficient business operations. AFNI Customer Service        Quezon City, Philippines July 2018 – Jan 2020 Deliver clear and concise information regarding phone services, billing inquiries, and promotional offers, effectively addressing customer concerns and increasing satisfaction. Personalize solutions and recommendations based on individual customer needs, enhancing their overall experience and promoting customer loyalty. Maintain a customer-centric approach, consistently striving for high levels of customer satisfaction through attentive and responsive service, fostering positive customer relationships. Efficiently manage incoming calls and customer service inquiries related to phone services, billing concerns, and promotional packages, ensuring prompt and effective resolution, resulting in improved customer satisfaction and retention. JP MORGAN CHASE Telephone Banker  Philippines Mar 2020 – Feb 2023 Taguig City, Philippines Oct 2016 – Mar 2018 Foster positive customer experiences by delivering exceptional service and promptly addressing concerns, cultivating customer loyalty and advocacy. Provide comprehensive support for checking accounts, including detailed explanations and guidance on billing statements, increasing customer confidence and reducing confusion. Efficiently handle dispute and fraud incidents by redirecting calls to the appropriate department, minimizing customer frustration, and ensuring timely resolution. Offer accurate and informed responses to customer inquiries, showcasing a deep understanding of account policies and procedures, and instilling customer trust and satisfaction. HEWLETT PACKARD Customer Representative     Taguig City, Philippines Apr 2015 – Apr 2016 Enhance customer experiences by providing detailed product information and recommendations tailored to their specific needs, resulting in increased customer satisfaction and product adoption. Maintain up-to-date knowledge of new releases, features, and promotions to better assist customers, ensuring accurate and relevant guidance. Ensure seamless and positive customer experiences through accurate and efficient transaction processing, improving customer satisfaction and loyalty. Build customer trust and loyalty by demonstrating strong problem-solving skills in resolving concerns, fostering positive brand perception, and customer advocacy. STARTEK PHILIPPINES Customer Representative     Pasig City, Philippines June 2013 – Feb 2015 Improve customer satisfaction and loyalty by successfully addressing account-related questions, and fostering positive customer experiences and long-term relationships. Ensure positive customer experiences by processing refunds accurately and promptly, minimizing customer dissatisfaction and negative feedback. Enable better analysis of customer trends and needs through detailed record-keeping, supporting data-driven decision-making and customer-centric strategies. Contribute to a more efficient and customer-centric operation by collaborating closely with internal teams, enhancing overall service delivery and problem resolution. WNS GLOBAL SERVICES Sales Customer Representative    Pasig City, Philippines Jan 2012 – Apr 2013 Proactively enhance customer understanding and benefits by staying up-to-date with credit monitoring service promotions, resulting in increased customer engagement and satisfaction. Provide clear explanations and personalized solutions to address credit report inquiries effectively, ensuring customer confidence and trust. Drive revenue growth through the identification of upselling opportunities, contributing to the company's financial success. Core Competencies Interpersonal Skills Analytical Skills Technical Proficiency Customer Service Organization Skills Sales Tools Proficiency MS Offices, Google Workspace, CRM, Time Tracking and Productivity Tools (Time Doctor), VOIP, ClickUp, Slack, WebEx, Social Media Platforms (Facebook, Instagram, Tiktok, LinkedIn), Capcut, Canva Additional Amazon Course Training (2023) Completed comprehensive training program on Amazon operations, including product sourcing, inventory management, listing optimization, and customer service strategies.