Rocky Rimando

My skills include but are not limited to the following: Customer Support (via phone, email, or chat), Email Management, Data Entry, Technical Support, and other related administrative tasks.

I have been in the corporate world for 10 years and this has strengthened my work ethics and management skills. I have been exposed to different tasks which made me stronger in terms of working under pressure and minimal supervision. With the recent pandemic, I am tasked to assist in the technical concerns of our program while handling a team of agents.

In the course of my career, I have been exposed to different applications, software, and/or platforms such as but not limited to the following.

• Microsoft Office
• GSuite
• WordPress
• Adobe Fireworks
• Mailchimp

I have used a General CRM like SalesForce. I am also familiar with Qualtrics for surveys, data collection, and evaluation. I have used the following as a mode of communication.

• Skype
• Zoom
• MS Teams
• Facebook Messenger
• Viber
• Whatsapp
• Google Meet