ROCKY E. LEDESMA
CALL CENTER COMMUNICATIONS PROFESSIONAL
CONTACT
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#29 Arguelles Street, Jaro,
Iloilo City, Philippines 5000
OBJECTIVE
To leverage my 5+ years experience of customer
service, sales and technical support in the BPO
industry into a remote, work from home role of a
similar or related nature.
WORK EXPERIENCE
EDUCATION
Time Warner Cable (June 2014- August 2017)
Senior Technical Support Associate
University of San Agustin Provided customer-friendly and proficient technical
Bachelor of Science in support to high-speed data and Digital Phone
Nursing customers using phone, email, chat, instant
With Honors (Cum Laude) messaging, and other means of communication.
Graduated in 2010 Documented and escalated issues, and worked with
other departments, ISPs, or business partners in
order to resolve them as quickly and efficiently as
possible. Successfully met or exceeded Time Warner
Cable’s call handle requirements as measured by
periodic call monitoring and individual call statistics.
Comcast (January 2012 - June 2014)
Customer Care Representative
provided superior customer service to the company's
small and medium business customers by promptly
answering inquiries, providing accurate information
while troubleshooting and problem solving with
customers.