Rocio Cribari

ROCIO CRIBARI OPERATIONS AND FINANCE PROFESSIONAL PROFESSIONAL SUMMARY Multilingual administrative and operations professional with 15+ years of experience in finance, operations, customer service, and virtual assistance. Proven track record in remote work environments, optimising business processes, managing executive schedules, coordinating cross-functional teams, and overseeing the complete employee lifecycle. Highly organised, proactive, and detail-oriented with strong analytical capabilities and commitment to continuous improvement. Expert in remote collaboration tools, including Slack, Asana, Microsoft Teams, and CRM platforms. Fluent in English and Spanish, with intermediate proficiency in Italian and Portuguese. Approved for next stage SKILLS PROFESSIONAL SKILLS Executive Calendar & Travel Planning Management Process Optimisation & Workflow Automation Financial Analysis & Budget Management Cross-functional Stakeholder Communication Customer Relationship Management Payroll & HR Administration Compliance & Audit Management Problem-solving & Critical Thinking EDUCATION TECHNICAL SKILLS Data Analytics & Visualisation: Power BI, SQL, Advanced Excel, Data Reporting Business Software: SAP (User), Xero Accounting, Total Synergy CRM Tools: Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics Project Management: Asana, Monday.com, Trello, MS Project Collaboration Platforms: Slack, Microsoft Teams, Zoom, Google Workspace Microsoft Office Suite: Excel (Advanced), Word, PowerPoint, Outlook Accounting & ERP: Xero, SAP, QuickBooks Bachelor of International Business National University of Quilmes Intermediate Diploma in Economics and Business Administration - ROCIO CRIBARI OPERATIONS AND FINANCE PROFESSIONAL EXPERIENCE REALMStudios Pty Ltd | Hybrid/Remote Business Support Administrator Aug 2024 - Mar 2026 Provided end-to-end administrative support across multiple departments, contributing to the smooth execution of daily operations. Assisted project managers and directors with documentation, reporting, and coordination of internal processes. Maintained and updated shared project files, trackers, and internal databases, ensuring accuracy and version control. Supported supplier onboarding and invoice processing, liaising with accounts and external stakeholders when needed. Ensured compliance with internal processes and contributed to workflow improvements through proactive problem-solving. Freelance Virtual Assistant | Remote Jun 2022 - Jul 2024 Delivered virtual administrative support to small business owners and entrepreneurs across multiple time zones Travel planning & coordination: Researched and booked flights, accommodations, ground transportation, and itineraries for business travel Created and maintained spreadsheets, databases, and reports using Google Workspace, Microsoft Excel, and Power BI Managed executive calendars, scheduled meetings, and coordinated virtual events via Zoom and Microsoft Teams Assisted in content creation, proofreading, and formatting business documents and presentations Implemented CRM tools to track client communications and improve customer relationship workflows Intellify Pty Ltd | Hybrid/Remote Jun 2021 - May 2022 Operations and Finance Administrator Full employee set-up cycle (contract, pre-onboarding, onboarding and offboarding) Payroll (fortnightly and monthly) Bookkeeping Reporting Events coordination Invoicing and receivables follow-up Employee benefits coordination (Learning subscriptions, team gatherings, humpers and merchandise gifts, etc.) Timesheet reconciliation Project Financials ROCIO CRIBARI OPERATIONS AND FINANCE PROFESSIONAL EXPERIENCE (CONTINUED) Ivory Group | Hybrid/Remote Accounts & Payroll Coordinator Mar 2017 - Jun 2021 Accounts Receivable & Payable: Follow up overdue invoices whilst maintaining good customer relations. Receive and process payments, and verify and reconcile invoices. Bookkeeping: Record sales and supplier invoices on Xero. Update and maintain a list of payable supplier invoices for the Management Team. Record keeping and reporting Statistical Analysis: Generate and present reports to the Management Team and Directors. Process of On-Hired Employees payroll: Create profiles for new employees. Generate and process payment runs. Resolve payroll queries. Project Management: I participated in the transition from 1 entity to 4 entities, moving across employees, communicating changes to all stakeholders and ensuring that payments were processed accordingly. I have also been involved in the CRM-Payroll Software integration. Compliance: Approve Compliance Checklists and manage our Compliance Team in the Philippines. Lexmark Internacional De Argentina Inc | Hybrid/Remote Customer Service Representative Jul 2016 - Dec 2017 Offer operational, analytical, and administrative assistance for order entry/fulfilment, logistics/supply chain, reports, and customer claims, ensuring compliance with regulations and audit standards specific to each customer/country. Ensure prompt and efficient communication with both internal and external customers. Supervise the orders within the customer portfolio (Business channels & Retailers) and track them until delivery to the customer warehouse, meeting customer expectations. ROCIO CRIBARI OPERATIONS AND FINANCE PROFESSIONAL EXPERIENCE (CONTINUED) Ab Inbev Group | Hybrid/Remote Procure to Pay Analyst (USA) & (ARG) Apr 2013 - May 2015 Serving the internal and external clients of the Company (from Anheuser-Busch InBev USA & ARG). Solve any problems that may arise in the payment circuit. Analyse and reconcile current accounts of suppliers. Post the Invoices, Debit, and Credit Notes in SAP, according to auditing standards. Collaborate in the detection of improvements in administrative circuits. Galicia Bank | On-site Customer Service Representative Jan 2013 - Mar 2013 Assist customers in the branch office in the use of self-service terminals and ATMs (Summer Internship). Itau Bank | On-site Telemarketer Jan 2010 - Mar 2012 Place phone calls to potential clients from our computerised directory Perform script (with necessary adjustments) to ensure consistency of the sales program Train other telemarketers when required. KEY ACHIEVEMENTS Successfully managed a multi-entity transition project involving employee migration and stakeholder coordination Implemented CRM-Payroll integration, improving operational efficiency Managed remote compliance teams across international locations Consistently delivered high-quality virtual assistance to diverse clients in remote settings Expert in remote collaboration tools (Slack, Asana, Teams) with proven ability to thrive in distributed teams