Rocio Arreola

PROFILE I have been in the Multi-Family industry since 2014 and have grown from an on-site position to a corporate training position. I am seeking the next opportunity to continue developing my skills. R EXPERIENCE A ROCIO ARREOLA CORPORATE LEASING TRAINER CONTACT--LINKEDIN.COM/IN/ROCIO-ARREOLA97320AA7 EDUCATION BUSINESS ADMINISTRATION LEE COLLEGE |- SKILLS OneSite Leasing & Rents OneSite Accounting Lead2Lease AvidXchange OPS Technology Yieldstar Bluemoon Software Marketing/Sales Microsoft Office Bilingual (English/Spanish) CORPORATE LEASING TRAINER GRAYCO PARTNERS LLC | DEC 2017 - PRESENT Assist on-site and corporate team members in performing their day to day functions within the property management systems Conduct special projects as they relate to property operations, including software conversions and implementations. Assist with troubleshooting challenges in the leasing workflow Review leasing and traffic reporting and suggest changes if needed Conduct weekly and bi-weekly Leasing/Marketing performance calls with on-site staff Submit weekly reporting to owner Deliver instructor-led training face-to-face to current employees and new hires. Coordinate group as well as individualized training Create, coordinate, and maintain courses Secret shop on-site employees, evaluate scores, and review with managers Assist in the property’s operations, financials, resident issues, revenue management, etc. Review property’s marketing plans and implement changes Recruit, interview, and begin hiring process of new employees COMMUNITY DIRECTOR/ASSISTANT DIRECTOR CWS APARTMENT HOMES | JUL 2016 - DEC 2017 Prepare annual budget Supervise a team of seven property associates, evaluate performance, manage both their professional goals and the property's goals. Oversee their consistency and effectiveness of the use of policies and procedures Monitor expenses and increase revenue Audit payments, new leases, leasing practices, customer satisfaction Recommend changes to Revenue Manager regarding rent Ensure leasing practices conform to federal, state, and local law Ensure staff is knowledgeable of the market and competition Maintain positive resident relations Establish and maintain renewal programs Manage staff, including hiring, training, and developing Maintain the overall appearance of the property and closely manage service requests Maintain resident database, accounts receivable, and accounts payable records and financial data Report on payroll and employee records Oversee risk management and emergency procedures. Show apartments and close sales with potential residents, recording all traffic and leasing activity Collect rent on a monthly basis and maintain a low delinquency, report outstanding balances for former residents to collection agency Create marketing material and execute outreach and Social Media marketing campaigns to drive traffic and maintain positive online reputation PROPERTY MANAGER/ASSISTANT MANAGER ALLEN HARRISON CO | JUL 2014 - JUL 2016 R A ROCIO ARREOLA CORPORATE LEASING TRAINER • Direct and coordinate activities of leasing staff • Maintain a positive NOI of $7k-$20k • Prepare monthly financial reports for investors and annual budgets • Review and code all invoices for payment through OPS Technology • Review, investigate and resolve all resident complaints and promoted positive resident relations • Guide team members, train, evaluate all employee maintain payroll records •Hire and terminate employees in accordance with company policies and under the supervision of the Regional Property Manager • Supervised maintenance team on make readies, work orders, renovations, and controllable expenses • Decreased controllable expenses from 2015 to 2016 while increasing rents and generating more revenue for the property • Oversee all leasing, promotion, product, property appearance, maintenance, and resident relations • Increased renewal rate from an average of 30% to 50% by May 2016 • Manage all onsite vendors and worke diligently to assure all vendors were approved per the company’s vendor policy EXECUTIVE ASSISTANT WISMER DISTRIBUTING CO | APR 2012 -JUL 2014 • Handled the front office reception duties such as answering phones, taking messages, customer service, ordering office supplies, uniform inventory, incoming and outgoing mail, preparing packages for shipping. • Assistant to the CEO and VP of the company, scheduled meetings, arranged travel, filtered phone calls, prepared material for staff meeting and conference calls, created daily spreadsheet reports • Assisted the Comptroller with account payables, payroll, employee benefits enrollment, new hires, all company filing, company vehicle registration, TABC license application and renewals. • Planning monthly/yearly events and scheduling meetings. • Responsible for daily reconciliation of warehouse sales, check daily reports on purchased products, monthly/yearly reports and spreadsheets. REFERENCES References provided upon request.