ROCILEN V. BALAGOSA
Island Garden City of Samal, Davao Del Norte, Philipphines · --·
SUMMARY
I am a Pragmatic, Mature, and Creative Problem-Solver, Highly Dependable Virtual Assistant with proven
leadership capabilities. Strongly capable of performing administrative tasks, including answering e-mails,
scheduling meetings, and making travel arrangements. Knowledge in Research and using Project
Management Tools.
SKILLS
Time Management
Understands that quick response is a priority. Highly organized in professional and personal tasks,
tackling the most urgent and important first, followed by activities that are not urgent but still important.
Adaptability
Strong collaborator, with excellent communication skills both written and oral. Willingness to learn
new methods, procedures, or techniques. Mental flexibility to respond to a variety of situations.
Data Entry/Lead Generation/Research
Skilled in creating a clear and concise database using MS Excel/Google Sheets. Outstanding attention
to detail, adept in using Microsoft Office and Google Suits tools, excellent research skills. Proficient in
creating presentations using Canva.
Project and Calendar Management
Highly dependable. Outstanding in managing and creating schedules for a meeting. Adept in using
Google Calendar, excellent in tracking projects and providing updated reports.
Experience
Mirben International Manpower Services-Call Center Agent
-
My job is handling both inbound and outbound phone conversations with clients. Responding to
customer complaints and providing solutions, updating clients’ application status.
PRIVATE TUTOR
-
Provide academic guidance, helping a student to progress academically and become confident about
their knowledge in the subject.
EDUCATION
VOCATIONAL COURSE: COMPUTER SCIENCE BASIC
JUNE 29, 2008
ONLINE COURSE CERTIFICATION-GENERAL VA COURSE
JUNE - 2023
TESDA CERTIFICATE OF COMPLETION: MICROSOFT DIGITAL LITERACY
JUNE 8, 2023
CURRENTLY STUDYING AN ONLINE COURSE/Using Educational Technology in the English Language
Classroom
