Rochlie Baldecanas

Rochlie Baldecañas Customer Service Rep/Tech Support --@rochlie-baldecanas-A Bonifacio St. Brgy. Parian, Cebu City, Philippines Profile An experienced service-oriented individual with strong phone handling skills and the ability to adapt to different personalities. With strong market knowledge and critical reasoning abilities to identify and assess customer's needs to achieve satisfaction. Professional Career TechMahindra Customer Representative September to December 2016 Take orders, determine charges, and oversee billing or payments. Skills Handle returns or complaints. Record details of customer contacts and actions taken. Professionalism and strong work ethic Strong interpersonal skills Sykes Asia Inc. Billing Consultant/Technical Support Time Management and Organization February to August 2016 Teamwork and collaboration Ability to work under pressure. Providing by clearly communicating technical solutions in a user-friendly, professional manner Managing the status of accounts and balances and Academic History identifying inconsistencies. AMA Computer College BS-Business Administration affairs. Majored in Human Resource Member of the Music Club Apas Night High School Graduated with distinction | April 2013 Graduated with honors President of the Year Member of the Debate Team Ensured customer satisfaction by handling day-to-day SupportSave Solution Inc. Customer Representative September to December 2015 Take orders, determine charges, and oversee billing or payments. Handle returns or complaints. Record details of customer contacts and actions taken.