Rochelle S. Simbulan
University Hills Subdivision,
Malabon City, Metro Manila
M: --
Summary
Client-focused Customer Service Executive with a solid understanding of the dynamics of various manufacturing industries and an Administrative Assistant focused on driving productivity by leveraging strong front office management skills.
Highlights
Microsoft Office proficiency
Customer service-oriented
Administrative support specialist
Order processing
Computer and Internet-savvy
Verbal/written communication
Report generation
Computer proficiency
Telemarketing
Certifications
April 6, 2014 Career Service Examination ( Professional Level )
Experience
February 2016 Nasco Sales (U.S.A.)
up to July 2016 (Online Job)
Listing Creator
Carefully selecting and sourcing products in various US online store sites and uploading the items in Amazon and Shopify with new created product titles, edited images, descriptions and features with most searched keywords
March 2015 Takasago International (Philippines)
up to August 2015 The Rockwell Business Center, Ortigas Avenue, Pasig
Customer Service Executive
Generated sales and inventory reports in Excel with data from a variety of sources and maintaining a 100% accuracy rate. Interacted with customers to follow-up on shipping statuses, expedited orders and other concerns. Generates order processing thru a computer system (Glovia) and coordinates with Singapore Logistics, Order Management and Sales Services teams regarding order processing
September 2011 Flexo Manufactuing Corporation
to March 2015 275 A. Mabini St., Caloocan City
Customer Service Representative
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Processes customers' orders and executes documentation. Invites potential customers by answering product and service questions and suggests information about other products and services. Served as liaison between customers, other related departments in the production and various plants.
August 2008 to Marcel Trading Corporation
May 2011 Araneta Ave., Quezon City
Business Development Assistant
Implemented marketing strategies to develop and expand the newly established Local Marketing arm of Marcel Trading Corporation - Mioka Biosystem Corporation. Developed a new clientele database accounts through Telemarketing and market research. Contacted new and existing customers to discuss how specific products could meet their needs. Delivered performance updates, quarterly business reviews and planning meetings.
May 2004 to Revolime Marketing, Inc.
June 2008 Baesa, Quezon City
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Accounting Clerk
Conducts spot physical inventories of ex-truck salesman and process reconciliation statements of the salesmen stocks. Audits sales invoices of booking salesmen and applying credit and debit notes on the sales invoices. Generates weekly and monthly sales reports and accounts receivables thru Solomon system. Monitors employment contracts of all probationary and contractual employees.
February 2003 to Barcelo Taal Vista Hotel
July 2003 Tagaytay City
Telephone Operator
Answered department telephone calls, using correct salutations and telephone
etiquette. Monitored room availability using Fidelio system. Generated telephone reports on a daily basis. Fostered strong working relationships with all hotel departments and guests. Assisted guests with any special requests during their visits.
Education
1998 to 2002 Cavite State University Indang, Cavite
Bachelor of Science in Business Management
Major in Marketing
1994 to 1998 Tagaytay City National High School Tagaytay City
1993 to 1994 Mendez Crossing Elementary School Tagaytay City
1992 to 1993 Gahitan Elementary School Mendez, Cavite City
1988 to 1992 Cecilio Apostol Elementary School Caloocan City
Languages
Bilingual Filipino/English
