ROCHELLE
ROXAS
VIRTUAL
ASSISTANT
CERTIFICATES
MICROSOFT EXCEL FROM BEGINNER TO ADVANCED
JANUARY 15,2022
ONLINE COURSE - UDEMY
EXPERIENCE
VIRTUAL ASSISTANT / INSIDE SALES AGENT
JUNE 2017 – JANUARY- CALLS A DAY / REAL ESTATE
Prospect for new clients on a daily basis from various lead
sources
Respond to inbound leads from all internet sources, sign
calls, etc.
Schedule appointments for Listing and Buyer Specialists
Input/manage client and lead databases.
Conduct lead follow up and nurture leads until appointments
are set.
TEAM LEADER/ ASSISTANT VICE PRESIDENT
MAY 2015 – MAY 2017
IQOR COMPANY / DIRECTV CUSTOMER SERVICE
CONTACT
I de n t i f y a l l i s s u e s i n t e a m a n d p r o v i d e c o n t i n u o u s s u p p o r t t o
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Supervise effective working of production personnel and
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prepare effective production schedules and ensure
all members according to operating standards
compliance to all company policies
PROFILE
Results-oriented Customer Service
Supervisor with over 7 years’ experience in
enhancing customer service across various
Ma n a g e a n d p r i o r i t i z e a l l p r o d u c t i o n p r o c e s s e s a n d
implement all production plans
Create an inspiring team environment with an open
communication culture
Set clear team goals and create plan to achieve them
industries with a respected organization
dedicated to delivering world class service
and enhancing customer satisfaction.
Experienced Virtual Assistant for over
TEAM MANAGER
JUNE 2014 – MAY 2015
4years driven to obtain new and existing
EGS / BARCLAYCARD COLLECTIONS
leads quickly and effectively. Extremely
Responsible for collections of outstanding accounts
motivated and ambitious with strong work
receivable dollars from the existing client base and all other
ethic, exceptional sales skills and
aspects of collections resolving customer billing problems
successful track-record or growing sales
and reducing accounts receivable delinquency.
revenue.
Oversee team members collections
Ensure staff is meeting production goals, complying with
SKILLS
company standards and federal collection laws and generally
performing the essential functions of their position.
Input data and creating spreadsheets showing the progress
Lead Generation
of efforts to collect debts, for speaking with individuals who
Lead Qualification and Follow Up
wish to speak with a supervisor and approving and allow a
Appointment Setting
settlement and payment options.
Excellent Communication Skills
Assist subordinates with co activities in difficult cases
Ability to Multi-task efficiently
Absolute Team Player
Proficient in warm/cold calling situations
Self-motivated
Excel Advance
ACCOUNT MANAGER
OCTOBER 2012 – MAY 2014
EDUCATION
TELETECH INC. / BANK OF AMERICA
Providing high-level customer service
Selling products and services for bank transactions
Understanding standard bank procedures and policies
for the company and the customers protection.
Answer customers questions and handling disputes
TERTIARY EDUCATION:
ASSOCIATE IN COMPUTER TECHNOLOGY
LIPA CITY PUBLIC COLLEGE
2005 – 2007
regarding payment and merchant transactions
Process escalations and do follow up with the said time
frame.
CUSTOMER SERVICE REPRESENTATIVE
FEBRUARY 2011– OCTOBER 2012
SITEL PHILIPPINES / BELL CANADA
SECONDARY EDUCATION:
THE MABINI ACADEMY
2001 - 2005
Providing solution to billing inquiries, disputes,
PRIMARY EDUCATION:
FERNANDO AIR BASE ELEMENTARY SCHOOL
payments, change of service request and general
1995 – 2001
technical inquiries by way of troubleshooting support.
Identify and deal with as appropriate, upgrade and
retention opportunities.
Consistently meet all delivery, technical, productivity,
and procedure objectives.
Operate our phone system, communicate over the phone
with our customers and vendors.
CHARACTER REFERENCE:
CHANEL MARIE EUSEBIO
1000CALLSADAY
CONTACT #:-
EMAIL ADDRESS:-ARIES LAT
1000CALLSADAY
CONTACT #:-
EMAIL ADDRESS:-
REYNALDO MAURILLO
OPERATIONS MANAGER DIRECTV IQOR
CONTACT #:-
EMAIL ADDRESS:-
I HEREBY CERTIFY THAT THE ABOVE INFORMATION IS ACCURATE IN MY UTMOST KNOWLEDGE
AND BELIEF.
ROCHELLE R. ROXAS
