ROCHELLE
REBOSURA
GENERAL VIRTUAL ASSISTANT
OPERATIONS MANAGER
ABOUT
PROFESSIONAL
SKILLS
Customer Service
Team Management
Client Relation
Human Resource
Project management
SEO
Social Media Management
Project Management
Content creation
Amazon FBA | Online Arbitrage
Market Research
Web Research
Lead Generation
PERSONAL SKILLS
Creative spirit
Reliable and professional
Organized
Time management
Team player
Fast learner
Motivated
CONTACT
P: -
E:-
Extremely motivated to constantly develop my skills and grow professionally.
I have a strong organizational and administrative support background,
experienced in team management, and client relations.
WORK EXPERIENCE
VIRTUAL ASSISTANT
August 2020 - Present
Property Manager Assistant - handled calls, emails, and chats for all their
2,000+ units including their Airbnb's, coordinated with various teams to assist
tenants and guests issues and concerns (new and current tenants)
Marketing Coordinator - coordinated with the corporate office and store owners
for digital marketing efforts, reports, updates, and sales reports
Email Support- answered email inquires on behalf of the clients for
various reporters
Freelance Amazon FBA VA- Online Arbitrage/ Sourced products that
can be potentially generate more sales and increase profit
OPERATIONS MANAGER
Leadgenda BPO | Feb 2015 - August 2020
Ensured adequate call center coverage to achieve service level targets,
including scheduling, resourcing and recruitment initiatives
Developed a team environment that foster growth and the desire to help others
Optimized call center productivity, achieved correct quality standards through
data analysis. Tracked and reported metrics and provided weekly, monthly and
quarterly reporting results to senior management
Responsible for the total quality member experience through
teaching, coaching, and technical development of call center staff for
exceptional service delivery
W:
https://chelladventures.wordpress.com/abou
t/
SOCIAL
https://www.facebook.com/chell.rebosura
www.linkedin.com/in/chell-orbiso-rebosura4b113077
https://www.instagram.com/chell1824/
EDUCATION
BS BUSINESS ADMINISTRATION, MAJOR IN MANAGEMETNT
DLSU- Dasmariñas | 2002 - 2008
