Rochelle Magday

I bring a proven track record of delivering reliable and empathetic support in fast-paced remote environments. With experience in virtual assistance, customer service, and technical troubleshooting, I’ve handled inquiries across email, chat, and phone channels using tools like Avaya and other VOIP systems, CRM tools such as Salesforce, Google Workspace, and Microsoft 365. I pride myself on clear communication, self-reliance, problem-solving, and staying organized—whether I’m resolving a technical issue, scheduling tasks, or helping customers feel heard and valued. My goal is always to provide excellence, efficient, human-centered support that builds trust and keeps things running smoothly.