Rochelle Mae Francisco

ROCHELLE MAE FRANCISCO EXECUTIVE ASSISTANT/ VIRTUAL ASSISTANT EDUCATION - Xavier University - Ateneo de Cagayan Bachelor of Science in Business Administration (Major in Marketing Management) - WORK EXPERIENCE live:.cid-b40b5861b Scarlett-Harper Commercial Executive Assistant (October 2024 - February 2025) CONTACT PROFILE Passionate and highly dedicated professional with over 6 years of customer service experience and 5 years as a Virtual Assistant. Known for a positive, friendly approach and a strong commitment to exceeding client expectations through reliable, solutions-oriented support. TOOLS RealNex DocuSign PandaDoc Hubspot Smartsheet Wordpress Google Workspace Microsoft Office Canva Rise 360/Articulate Trello Click Up Ring Central/Skype/Slack/WhatsApp LANGUAGES English - Full Professional Proficiency Filipino - Native Visayan - Native Support CEO with scheduling, emails, and daily action items Manage CRM (RealNex) for properties and contacts Create and post content on LinkedIn and X Track social media engagement and performance Assist with marketing materials and Offering Memorandums Coordinate communications and follow-ups Conduct market research for CRE trends and insights Prepare client updates, reports, and meeting summaries The Clinician eXchange Executive Assistant/Credentialing Manager (June 2022 - September 2024) Handling and managing office emails Resolving support tickets daily on Smartsheet (LMS) Processing Clinician's credentialing clearance Drafting and sending out contracts to Clinicians Sending out weekly payroll & expense report Posting and scheduling contents for social media via Hubspot Other administrative tasks from the CEO & Executive VP Titan Property Management Virtual Assistant (January 2021 - April 2022) Prepared client's spreadsheets and keep online records Organized clients calendars Answering phone calls/ text messages Handled all account emails Addressing and assisting tenant's concerns Managed leasing accounts which includes listing of available properties on our website/listing websites, tend to potential applicants concerns, an onboarding process, Posting billing invoices Preparing all contracts and leasing documents WORK EXPERIENCE Bespoke Habitat Pte Ltd Virtual Assistant (May 2022 - July 2022) Updating, monitoring, putting up advertisements on company or listing website for all available rooms Answering questions from potential leads or prospects interested in the rooms/filtering qualified leads Forwarding qualified leads to Agents iTranslateit LLC Executive Virtual Assistant (July 2019 - September 2020) Performed various administrative tasks. Answering emails, scheduling meetings and making travel arrangements Assisting the HR in several onboarding tasks of the translators such as collating data, and organizing files Handling all account emails, uploading important files to secured folder, and communicating with my client on a daily basis for presentation or reports UnionBank of the Philippines Bank Teller August 2014 - June 2019 Recording transactions, which involves logging checks and preparing transaction reports Promoting the bank's products and services Assisting them with the ideal bank account type that would suit their lifestyle, and goal investments Settled any customer disputes In a professional and pleasant manner Worked to ensure a positive and hassle-tree customer experience Maintained up-to-date knowledge of all retail promotions