Rochelle Luzano Saludes

If you are looking for someone you can work with for a long time and will help running your business by being an all around E-commerce Virtual Assistant and customer representative, well you just bumped into that person.

I am a customer and email support representative whereas I handle gracefully and efficiently the concerns, inquiries, and complaints of customers in various ecommerce stores. I am also a virtual assistant that works mainly as a data entry and web specialist. Alongside of it, I had an experienced as an ebay and shopify lister/product researcher where as I look for and Identify the items that I am going to list as auction or buy it now. I used to update inventories in ebay and shopify stores, add products and manage to send mails to the customers every now and then.

I am knowledgeable in using programs such as MS word, MS excel and MS powerpoint.  

I have a strong grip in maximizing the usage of google docs, sheets, and drive. I am well equipped in doing web research, email management, calendar management, project management, lead generation and social media management. I even know how to maneuver platforms such as canva and wordpress, apps like trello and asana. I spend time in learning these skills by enrolling in quality courses to make sure that I am stuffed with various knowledge to excel in what I do. I never stop researching and exploring different skills by watching various educational tutorials on youtube and other sites. 

I am a graduate of BS Psychology whereas I studied human behavior and scientific mental processes. I am available 24 hours a day. I worked in Boardwalk Business Ventures Inc. as Customer and Human Relations Assistant and Administrative Assistant for 8 months.

As Customer and Human Relations Assistant, I dealt with the customers inquiries and complaints. I also managed to assist new applicants, conducted exams and initial interviews. As an Administrative Assistant, I handled all the encoding of registrations, processing of the branch and outlets funding and expenses. I am in-charge in paying the bills, sending letters and deposit daily remittances. I did these things interchangeably, which I can safely say that I am good at multi-tasking. I value deadlines and I can work with minimal supervision since I am a self learner. I work efficiently because I work to impress and deliver quality outputs.

Communication will be not be an issue since I have a strong grip in speaking as well as in writing using the English language. With all these characteristics I am sure that I will going to render a great service in every businesses out there.