Rochelle Diane Tiquis

rd ROCHELLE DIANE TIQUIS BUSINESS VA PROFILE - A qualified and professional business VA with more than eight years of - experience in customer support mainly in email/chat and logistics. Strong creative and analytical skills. Team player with an eye for detail. EXPERIENCE LOGISTICS SUPPORT MAGNUM LOGISTICS- Calling and sending emails to truckers/shippers/receivers Batangas City, Batangas PH EDUCATION BACHELOR OF SCIENCE IN HRM Batangas State University 2002 - 2006 Updating ETA’s for pick-up and deliveries in a timely manner Coordinating with other department for real time updates GLOBAL LOGISTICS/EMAIL & CHAT SUPPORT SPECIALIST iHerb LLC 2020 - 2023 Handles Global Logistics, Product Reviews, Product Quality, and Account Verification Respond to customers via email and chat in an efficient and effective manner. SKILLS Customer Support Logistics Support Problem-Solving Computer Literacy Strong Communication Adaptability Team Collaboration Monitor and check US and international shipments EMAIL SUPPORT SPECIALIST US Autoparts, Storm Media Ltd., Choxi 2013 - 2020 Respond to customers via email in an efficient and effective matter. TOOLS Zendesk Shopify Google Suites Microsoft Provide information regarding order status Samsara Create tickets for Order Change, Cancellation Macropoint Track and trace orders Slack