Rochelle Cruz

Rochelle Cruz VIRTUAL ASSISTANT PERSONAL PROFILE I am a passionate general virtual assistant who is looking for an opportunity to apply my skills in SEO, organizing and maintaining data base, social media manager, transcription, and e-commerce. TRAINING & CERTIFICATION Freelancing 101 01/2021 - 03/2021 - The Skillmates Academy I learned and applied into practice some basic and intermediate virtual assistants' tasks, such as social media management, search engine optimization, transcription, article writing, content creation, website building, email management, and many more. Root Cause Analysis and Process Mapping 2016 - Lean, Six Sigma I learned to identify the cause of the problem and take steps to eliminate the cause so that it will not recur again, or move to another process. I also learned to analyze the process to determine the root cause of defects or inefficiencies. Measure performance of the current process. Define the problem and improve performance by eliminating the root cause. Number- Email-Skype live:.cid.f4a29ca1b8e32aa6 Instagram @fruitchellacruz Twitter @chellecruz18 WORK EXPERIENCE Senior Associate- WNS Global Services I am responding to customers inquiries and requests. I helped them by answering product and service questions and suggesting information about other products and services. Online Shop Owner 2020-Present Trendy Little Gray I created my own store page and handled all content creation tasks - from basic photo editing to creating appealing captions, inventory, etc.