ROCHELLE DOSDOS BUTLIG
B207 L26 Lotus St Pembo Makati--
OBJECTIVE:
I hope to seek a position where my extensive experience in handling outbound,
inbound calls and admin skills be of good use and serves as a challenge.
QUALIFICATION:
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Large work experience in the service industry with absolute customer orientation.
Good exposure to the past paced work environment at call center.
Pleasant and clean voices with neural accent.
Great experience of sales over calls with enough exposure to the job challenges.
Great convincing powers developed through complete knowledge of the product
and the related fields.
Great patience and persistence during the conversation with the customer.
PROFESSIONAL EXPERIENCE:
Unisource Apparel Inc. ( Dec 2017 - Present)
Inside Sales Representative ( Homebased )
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Setting up appointments
Creating quotes
Responding customers inquiry via email
Setting up deal pipelines and deal stages
Advanced Credit Managent PTY LTD -)
Senior Relationship Manager
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Handling inbound and outbound calls
Skiptracing using customers information
Discussing how credit listing works and how to amend it
Handling a team with six staff members
Updating KPI’s and work reports
Visaya knowledge Process Outsourcing ( 2010 - 2014)
Education Planning Consultant
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Handling outbound calls.
Making follow up calls to the customers inquiring for school.
Opening the calls with good greetings and confirming the consent from customers
to continue the conversations.
Following the quality Assurance Guidelines.
Medialink Contact Solutions ( February 2009 - April 2009 )
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Handling outbound calls.
Credit card pull out.
EDUCATION:
- Bachelor of Arts in Communication - )
- Leyte Normal University
- Tacloban, City
REFERENCES:
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Joel Granale
Jenny Rose Sarmiento
Team Leader
QA Analyst
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