Rochelle Bianca Galon

Hi! My name is Rochelle Bianca Galon. I have nearly 4 years of experience working with Amazon, a year as a technical support, and over 5 months as a Shopify admin. During my time at Amazon, I handled both customer service and seller support, assisting with order issues, account concerns, refunds, performance metrics, and policy compliance through chat, email, and phone. I also became familiar with how Amazon’s internal systems and seller tools work, helping improve customer satisfaction and seller performance.

More recently, I’ve been managing Shopify stores where I handle product listings, order processing, inventory tracking, and customer inquiries. I also assist with admin tasks such as updating product pages, resolving disputes, managing emails, running reports, and creating basic graphics for listings or promotions.

Working with these platforms has taught me to be detail-oriented, organized, and proactive. I’m comfortable using tools like Excel, Canva, CRMs, and other e-commerce software. I enjoy helping businesses run smoothly behind the scenes and making sure customers are taken care of from start to finish.