Rochelle Ann Buenaobra

ROCHELLE ANN A. BUENAOBRA P: --|-Skype: live:.cid.5136d1ce439c31d6 LinkedIn:www.linkedin.com/in/rochelle-ann-buenaobra-a510a3102 Address: Calamba, Laguna 4027 ABOUT ME A Partner Support Representative responsible in managing NA DG Commercial and Industrial Business unit from order to cash, spearheads the Order UAT testing and helping my regional sales managers reach 100% target sales and generate revenue for about $7M-$10M each quarter; have a n experience in lead generation and appointment setting and pipeline and backlog management. I have experience in customer service in a Telco Company- T Mobile account, able to help customers in their general and technical concern. I have helped implement process improvement and won Gold Award during 37th QCC Regional Convention in my previous job as Material Planner. TOOLS SAP Oracle CRM, Discoverer Salesforce Dropbox Google Drive, Calendar, and Google Sheet Outlook MS Excel, Word, Powerpoint, Note Infodis Calendly Slack WooCommerce Shopify Wordpress PROFESSIONAL EXPERIENCE Partner Support Representative 10:00 PM-7:00 AM DST SunPower Manufacturing Philippines Ltd-Maxeon Solar Technologies Binan Laguna 2022 - Present Monitored and managed incoming emails and inquiries, ensuring timely and appropriate responses. Coordinated and scheduled calls/meetings between leads and sales representatives, optimizing communication channels. Executed general administrative tasks as required demonstrating flexibility and adaptability. Processed customer orders from purchase orders to cash payment Arrange and host a weekly meeting with stakeholders Create automated data in Excel Manage Order Pipeline and Backlogs Train new team members Follow-up payments from customers Participates in UAT’s and system testing Enters data in Salesforce and Oracle ensuring accurate information is encoded Train new team members Follow-up payments from customers Participates in UAT’s and system testing Enters data in Salesforce and Oracle ensuring accurate information is encoded Customer Service Representative (Telco Account) 12:00 MN- 9:00 AM DST iQOR PH- Identify and analyze customer issue Implement effective solutions to ensure customer satisfaction Listening actively to understand and address customer needs Prioritizing tasks efficiently to meet customer Handling multiple customer inquiries simultaneously Juggling various tasks to meet service-level agreements Provide technical resolutions Material Planner 7:00 AM- 4:00 PM DST Toyota Motor Philippines Corporation- Organize and schedule customer deliveries Track production volume in purchasing expectations Ensure the correct number of products and manufacturing materials is always available Process customer shipment inquiries or complaints Schedule changes or cancellations for orders Material projects planning Calculate min-max, lead time, and safety stocks Creates and processes a Purchase Requisition KPI Management Inventory management EDUCATION TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES-TAGUIG Bachelor of Science in Mechanical Engineering S.Y. May 2017- August 18,2021 Western Bicutan, Taguig Graduate Certificate in Bachelor Mechanical Engineering TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES-VISAYAS Mechanical Engineering Technology S.Y. May- Talisay City, Negros Occidental Graduate Certificate in Mechanical Engineering Technology Age: 30 Birthday: September 23,1993 Gender: Female Marital Status: Married Nationality: Filipino Religion: Baptist Health: Excellent PERSONAL INFORMATION References are available on request.