ROCHELLE ANN ACUZAR
Customer Service Representative/
Admin Support
--No. 12 Purok 4 San Pablo,
Guagua, Pampanga 2003
EDUCATION
Bachelor of Technical
Teacher
Education
Major in Automotive Technology
DBB-1 Sta. Lucia Salitran
Dasmariñas Cavite-
(3rd Year Undergraduate)
EXPERTISE
Administrative Skills
Attention to Detail
Improving Customer Experience
Microsoft Office Skills
Training in Real Estate Virtual
Assistant
LANGUAGE
English
Filipino
ABOUT ME
Positive and attentive customer service representative with 7
years of experience in CSR/TSR, Escalations and Email support
roles. Eager to provide remarkable experience to the company
and its consumers in creating long-lasting customer relationships
through conflict resolution. Achieved an outstanding performance
in customer relations through out my career by delivering the best
resolution always
WORK EXPERIENCE
Sales Support Coordinator
Goway Travel- Ortigas, Pasig City
September 2023- Present
Back office support for Goway Travel, a travel company based in
Canada. Assists destination specilaists with travel documents, itineraries
and documentation for passengers. Making sure that all details of
itineraries are correct and should have a strong attention to detail when
it comes to any error. Also handles rate adjustment, invoices, confirmation
of bookings, flights and transfers.
Customer Support- New Business
Accenture - Alabang, Muntinlupa City
April 2023- August 2023
Provides customer support for AIG Insurance, US New Business. Assists
brokers and agents in submitting documents need for an insurance
application. Also helps with website issues regarding e-submissions, lab
results/requests, agent records and licensing. Provides status of existing
applications and next steps to fully process an insurance application.
Back End Support - Data
Stefanini - Roxas Blvd, Pasay City
Oct 2022-Feb 2023
Creates service request for a water supply facility based in the US which
is Evoqua Water Technologies. Enters data for replacement, repair and
installation of water system per location. Manages technician requests on
site for service to be constructed.
WORK EXPERIENCE
Sales Representative 411 BPO
Home Based June - Sept 2022
Cold-calling prospected business owners to offer Google Optimization for Ads. Explaining how the service will impact
their business and will generate a large amount of sales. Gives quotes on service for business owners to understand
how important and low-cost the product is and how it can help them be known in their location.
Technical Support/Escalations Rep
July 2020-March 2022 Hinduja Global Solutions -Alabang Muntinlupa City
Answers incoming phone calls and assists customers with basic and advanced troubleshooting for the application of
the campaign Beachbody US. I also handled escalation calls concerning disputes, refunds exchanges and product
complains.
Sr. Finance Specialist - Business Dept
April 2018- March 2019 Capital One Support Services - Alabang, Muntinlupa City
Answers incoming calls regarding customer’s concern about their business credit card, such as reporting for
lost or damaged cards, putting a hold on charges from unknown billers, and inquiry about interest rates and
promotions.
Billing and Collections Specialist
Nov. 2016- Feb. 2018 Iqor - SM Pala-Pala, Dasmariñas, Cavite
I worked for a post-paid phone company Sprint. I answer incoming calls and assists customers with their
postpaid phone and internet bill. Also provides payment arrangements and extensions for customers which
has difficulty in paying, restores and troubleshoots services if needed and gives information for any ongoing promotions run by the company.
Customer Service Representative
Sept. 2015- Sept. 2016 Sitel - Libis, Quezon City
Answers incoming calls and assists customers with order related concerns such as returns, refunds,
exchanges or any complains with physical stores or the website. Also helps customers with product
specifics, pricing and availability in stores. I also contact logistics regarding delivery instructions, changes
or updates. Company name is Macy's US
REFERENCES
Ojin Roxas
Team Leader- Capital One
Email :-
John Christopher Tercero
Team Leader, Operations
Hinduja Global Solutions
Phone:-
Mary Grace Santos
Subject Matter Expert
Capital One
Phone:-
Ricardo Atienza
Team Leader, Operations
Stefanini
Email :-
