Roche Koeliamo

I specialize in chat support and social media management. I have experience working with customers online through live chat, where I answer questions, solve problems, and make sure people feel heard and helped. I’m comfortable handling many conversations at the same time while staying friendly, patient, and professional.

I have worked with customers in english and dutch, which helps me support a wider audience. I know how to adjust my tone depending on the situation, calm and understanding when someone is upset, and upbeat and engaging when the conversation is positive.