Rocelyn Wagdi

I was a virtual assistant with nearly five years of experience in eCommerce, specializing in order fulfillment, track the product inventory, photo editing, and customer service. I also had an experience as a digital media assistant. I have expertise in managing Amazon, eBay, and WooCommerce orders, editing product images and infographics, creating user manuals, and optimizing content for SEO. I also have experience handling customer queries and ensuring efficient workflow management using tools like ClickUp. I’m particularly excited about this opportunity because it allows me to learn new things and contribute something to a dynamic team.

With several years of experience in customer service roles, I have consistently delivered high-quality support across various platforms including phone, email, and live chat. My background includes working in call centers as both a technical support agent and a welcome center operator, where I helped resolve customer issues efficiently, provided product information, processed inquiries, and ensured overall customer satisfaction.